Sr Analyst, Workforce Management (HYBRID-Southeast Michigan or REMOTE Options)
Sr Analyst, Workforce Management (HYBRID-Southeast Michigan or REMOTE Options)
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Job Description
Employment Type:
Full timeShift:
Description:
This role promotes healthcare operational best practices and optimizes healthcare workforce management systems. Provide advanced technical and analytical coaching and assistance to Trinity Health Ministry colleagues and leadership on staffing and scheduling best practices. Additional responsibilities include: maintenance optimization and training on workforce systems including UKG Dimensions (formerly known as Kronos); building advanced analytical tools and variance analyses to help Ministry leaders achieve performance objectives; and utilizing benchmarking tools to support continuous performance improvement across the organization.ESSENTIAL FUNCTIONS
1. Demonstrate Trinity Health Mission Vision and Core Values in behavior practices and decisions.
2. Serve as a reliable and trustworthy team member supporting achievement of the Trinity Health Balanced Scorecard Metrics.
3. Demonstrate an understanding of and commitment to the philosophy and objective of continuous improvement (including both internal team work and consultative work with colleagues across Trinity Health).
4. Demonstrate an action-oriented self-motivated attitude in the relentless pursuit to solve problems optimize processes and coach others likewise.
5. Demonstrate ability to be a positive motivational change agent to facilitate effective adoption of new workforce management tools by clinical and non-clinical front-line managers. Maintain effective relationships with managers and executives.
6. Serve as a both a conceptual subject matter expert on workforce management standards and technical subject matter expert on the UKG Dimensions systems and other workforce or financial systems.
7. Educate train and consult with clinical and non-clinical front-line managers empowering them to:
a. optimize staffing to workload demand by hour of day and day of week based on historical data and forecasted workload including for large complex 24/7 operations departments
b. create staffing grids/models budgets forecasts and variance analyses
c. interpret key workforce management financial and UKG Dimensions reports
8. Develop comprehensive (both conceptual and technical content) training/education materials.
9. Lead large group small group and individual training sessions. Lead and train other workforce management staff and other colleagues to train large group small group and individual training sessions (i.e. train the trainer)
10. As assigned manage operations enhancements and day-to-day functionality of the UKG Dimensions (formerly known as Kronos) suite of products including but not limited to: Workforce Advanced Scheduler Healthcare Productivity Analytics and Healthcare Extensions (real-time acuity-based inpatient clinical staffing tool; formerly known as Optilink) and UKG Data Hub and other business intelligence applications.
11. Ensure integrity and timeliness of reporting from workforce and financial systems.
12. Support and optimize performance of contract labor management systems.
13. Ensure high quality customer service is delivered to Trinity Health Regional Health Ministry colleagues related to workforce management systems.
14. Build and implement labor expense budgets forecasts and staffing models in collaboration with clinical finance and operations leadership.
15. Prepare operational and financial analyses to determine the performance and profitability of business units.
16. Develop document and train colleagues to comply with Trinity Health workforce management standards using industry best practice resources such as benchmarking databases and professional association guidance (including but not limited to standards that dictate where and how labor hours are tracked payroll policies time and attendance policies etc.)
17. Participate in and lead projects including developing and managing to a project plan. Ensure timely completion of deliverables. Participate in business workflow mapping impact analyses and modeling. Prepare status reports or communication plans and keeps management and key stakeholders apprised. Resolve problems that arise and address risk factors to ensure project deliverable timelines are met.
18. Research and compile detailed information from multiple sources; prepare materials which may include the development of new policies processes and opportunities; present effectively in person or via web conference.
MINIMUM QUALIFICATIONS
- Must have proficiency with Tableau Business Intelligence (BI) Visualization Software or RN with UKG Pro Workforce Management experience -
1. Bachelors degree in business healthcare or related field and an equivalent combination of education and experience.
2. Healthcare experience preferred.
3. Minimum of three (3) years work experience in related field or role.
4. Lean six sigma or related experience or certification preferred.
5. Strong proficiency with Microsoft Office 365 (Word Excel PowerPoint). Experience with business intelligence reporting tools or other business dashboards preferred.
6. Ability to develop/maintain effective collaborative relationships and partnerships with leaders stakeholders and decision makers.
7. Strong attention to detail and organizational skills.
8. Ability to support multiple concurrently running projects and adapt to changing deadlines competing priorities and unexpected assignments.
9. Ability to respect confidential and sensitive information; understanding and honoring lines of accountability and communication is essential.
10. Strong attention to detail and organizational skills.
11. Able to work in a fast paced high performing environment.
12. Ability to learn and coach others on new systems.
13. Excellent interpersonal and communication (written and oral) skills.
14. Ability to develop appropriate methods to collect analyze and report data. Must possess deep analytical quantitative evaluative and problem-solving skills.
15. Must be comfortable operating in an ambiguous and matrix organizational structure. Ability to operate in a highly autonomous self-directed manner under frequently changing structures requirements and priorities.
16. Strong organizational and customer services skills. Ability to interface with technical non-technical leaders and business owners.
17. Ability to lead meetings events and orientations. Some knowledge and experience managing or leading small projects or portions of medium size projects.
18. Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.
Salary Range- $39.82- $59.73
Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
Senior IC
Employment Type
Full-Time
