Administrator
Administrator
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Job Description
Healthcare Administrator
Ipswich & Bury St Edmunds
Who are we
Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.
We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.
We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.
Role overview
We are looking for a new Healthcare Administrator to join our Suffolk team. This will be 40 hours over 5 days per week including weekends on a rota basis.
As youd guess from the title this role involves carrying out different administrative duties and its a varied role you could be booking patients into their appointments making and answering phone calls sending and replying to emails managing the post and sending letters or dealing with enquiries. Our clinics are busy so were looking for someone who loves working in a fast-paced environment where every day is different.
We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with so all our team members need to be empathetic and friendly and able to put patients at ease.
What skills and experience do I need
Well provide training so experience isnt always needed but the following things will be advantageous:
- Previous experience in a customer or patient facing role
- Experience in a busy administrative role
- A competent user of all Office 365 programmes
- Tech savvy and comfortable working on new systems e.g. patient record systems
- A good phone manner
- An excellent grasp of the English language both verbally and in written format
- A good team player happy to jump in and support others when required
What were offering
- A salary of 26250.00 (FTE)
- 25 days annual leave plus bank holidays and an extra day of birthday leave!
- A company pension scheme
- A discretionary bonus scheme paid on a quarterly basis
- Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
- Cycle-to-work scheme
- Death in service cover of 3 x salary
- Monthly all-stop days with team building and educational sessions included
- An environment where your learning and development is supported through a range of various learning tools courses and virtual webinars
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- Company-funded staff events
- Fully stocked on-site pantries filled with delicious food and drinks
- A bright spacious and modern working environment built to the highest standards
If you would like an informal chat about the opportunity or to request a job description please contact
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin
Required Experience:
Unclear Seniority
Employment Type
Full-Time
