Customer Success Engr
Customer Success Engr
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Job Description
Job Summary
As Customer Success Engineer (CSE) you will be a trusted technical advisor and strategic partner to NetApps large strategic cloud customers. You will guide them through the launch migrate optimize and scale phases of their cloud storage and data services adoption journey.
Responsibilities
Act as a technology advisor connecting business to technology and sharing new features to support customer goals.
Provide architectural recommendations and identify risk mitigation activities.
Executing customer commitments with NetApp and Microsoft Azure
Offer guidance and best practices for deploying NetApp Public Cloud Data Storage services in Azure.
Monitor usage trends and customer health to identify challenges and optimization opportunities.
Build impactful relationships with customers Microsoft and NetApp teams.
Translate customer business requirements into technical solutions and executable value plans.
Collaborate with account teams cloud specialists and solution architects towards common goals delivering customer value and business outcomes.
Job Requirements
2 years of enterprise cloud/software experience.
1 years in customer-facing roles (CSM/CSE/CSA solutions consultant professional services delivery manager or network administrator).
Bachelors degree in Computer Science Information Technology or equivalent experience.
In-depth knowledge of Public/Hybrid Cloud Infrastructure and Cloud Service Providers (GCP Azure AWS).
Azure platform certifications (required within the first 6 months).
Strong understanding of the storage industry cloud environments virtualization and cloud management stacks.
Experience with ONTAP and Cloud Volumes ONTAP (CVO) is desired.
Knowledge of data center operations cloud security and enterprise IT is desired.
Strong aptitude for learning new technologies and applying them in a customer-facing environment.
Education
Fluent in English.
Additional European languages are a plus.
Employment Type
Full-Time
