Team Lead
Team Lead
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Job Description
Location:Melbourne Yarra Falls (Hybrid)
Duration: 12 Month Contract
This is a hybrid position based in Yarra Falls office. Were committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office giving you the option to work remotely for some of your working week.Find out more about our flexible work culture at give you a world of potential
Global Core Operations (GCO) provides service delivery to clients and their account holders worldwide for functions that support all of Computershares global lines of business.
Service delivery functions include client event management customer support recordkeeping asset custody dealing and transaction processing. Services will be delivered across our global footprint and supported by underlying technology that enables optimization of execution.
A role you will love
The role of a Team Lead is to achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead coach and motivate a team of Quality Assurance Coaches to deliver departmental KPIs targets and objectives.
Your key accountabilities:
- Lead and motivate a team
- Provide clear and concise direction support and guidance to the team through effective coaching and strong leadership
- Support the team with their career aspirations working with them on their personal development plans
- Conduct development reviews and recommend training and development plans
- Deliver all departmental KPIs achieving set targets and objectives within the inbound all ancillary areas outsource and overflow services.
What will you bring to the role
Extreme leadership is key for the success of this role. Being able to lead by example and thrive in leading a strong and successful team/department.
Some other key experience youll have:
- Excellent attention to detail.
- A high level of initiative tackling problems in a methodical and logical manner.
- A passion for providing quality and efficiency.
- Proven contact centre experience or line management experience
- Experience with direct reports
Rewards designed for you
Flexible workto help you find the best balance between work and lifestyle.
Health and wellbeingrewards that can be tailored to support you and your family.
Invest in our businessby setting aside salary to purchase shares in our company and youll receive a company contribution as well.
Extra rewardsranging from recognition awards and team get togethers to helping you invest in your future.
And more.Ours is a welcoming and close-knit community with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare visit
Employment Type
Full-Time
Key Skills
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