Assoc Dir, Client Services
Assoc Dir, Client Services
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Job Description
Job Title:Associate Director for Client Services
Job Overview:The Associate Director oversees a team of client service professionals within a significant market or region. This role is responsible for ensuring quality and service to clients guaranteeing they receive maximum value from IQVIAs products and services.
Essential Functions:
- Manage a team of client service professionals providing direction guidance and developmental opportunities.
- Partner with clients to derive optimal value from IQVIA services ensuring a seamless flow of client requirements through the delivery services process.
- Serve as project leader between the client and IQVIA translating client needs into action plans with the internal service team (e.g. determining responsibilities and timeframes negotiating resources with internal departments).
- Create maintain and monitor the client service agreement across business lines ensuring consistency in service.
- Perform full assessments of client needs on a regular basis.
- Provide in-depth training in IQVIA databases products and service requirements (e.g. report-input deadlines) as needed.
- Partner with account management to price products.
- May provide input into regional and local client service strategy.
Qualifications:
Experience in Life Sciences Key Opinion Leader (KOL) identification profiling and engagement (Required)
- Bachelors Degree (Required)
- Seven (7) years of related experience in the service and/or information industries (Required)
- Two (2) years of experience as an IQVIA Client Service Representative (Preferred)
- Management experience (Required)
- Pharmaceutical experience (Preferred)
- Experience in the pharmaceutical industry (Preferred)
- Experience developing and delivering training to clients (Preferred)
- One (1) to two (2) years of experience using IQVIA data and products (Required)
- Proficient in PC applications
- Business acumen including knowledge of the pharmaceutical industry and applications for IQVIA data
- Change management and process analysis skills
- Strong communication skills including the ability to train present and deal tactfully with clients
- Project management experience in overseeing or contributing to complex multi-discipline projects
- Managerial skills with a strong focus on team building
- Knowledge of IQVIA databases and report creation process
- Accredited in Company service certification program (Required)
About IQVIA:At IQVIA we believe that meaningful progress starts with peopleinnovators problem-solvers and collaborators who bring their unique perspectives to tackle the biggest challenges in life sciences and healthcare. Our culture is defined by our passion for making a positive impact our curiosity to bring new ideas to life and our commitment to always doing better
Our goal is to provide opportunities and supportive leadership that empowers you to stay and grow with us.
Why Apply:Joining IQVIA means being part of a global team that is dedicated to accelerating innovation for a healthier world. We offer a dynamic work environment where you can build your expertise explore new career paths and make a real difference in healthcare. If you are passionate about driving smarter healthcare and making a positive impact we encourage you to apply.
How to Apply:Interested candidates are invited to submit their resume and cover letter through ourcareers page. We look forward to reviewing your application and exploring how you can contribute to our mission.
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Employment Type
Full-Time
