Customer Support Specialist
Customer Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Blue Print Out is seeking a dedicated Customer Support Specialist to join our team in Blue Ash OH. This role is vital in ensuring that our clients receive timely and professional assistance maintaining high levels of customer satisfaction and trust. The ideal candidate will be a problem-solver strong communicator and passionate about providing exceptional service.
Responsibilities
Respond promptly and professionally to customer inquiries via phone email and in-person.
Resolve product or service problems by clarifying issues determining the cause and following up with solutions.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure smooth customer experiences.
Identify trends in customer issues and suggest improvements to processes and services.
Process orders forms applications and requests efficiently.
Qualifications :
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
Minimum 1 year of experience in customer support service or a related field.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Proficiency in Microsoft Office and customer management systems (CRM).
Ability to stay calm and professional in high-pressure situations.
Additional Information :
Benefits
Competitive salary ($48000 - $54000/year).
Opportunities for professional development and career growth.
Comprehensive training and support.
Dynamic and collaborative work environment.
Health and wellness benefits package.
Paid time off and holidays.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
