Call Center Agent
Call Center Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and articulate Call Center Agent to join our growing team in Kansas City. As a Call Center Agent you will be the first point of contact for customers handling inquiries resolving issues and providing support through clear and effective communication.
Responsibilities
Answer inbound calls and respond to customer inquiries in a professional manner
Provide accurate information and solutions based on company policies and services
Record and update customer information in the system with attention to detail
Handle customer complaints or concerns efficiently and empathetically
Collaborate with team members and supervisors to improve customer service processes
Follow up with customers when necessary to ensure resolution and satisfaction
Qualifications :
Qualifications
High school diploma or equivalent; additional education is a plus
Proven experience in a call center or customer service role preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and remain calm under pressure
Proficiency in using computers and customer management software
Additional Information :
Benefits
Competitive salary: $48000 - $52000 per year
Opportunities for professional growth and internal advancement
Ongoing training and skill development programs
Supportive team environment
Full-time position with consistent hours and job stability
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
