Virtual Banker, Africa China Banking (ACB)
Virtual Banker, Africa China Banking (ACB)
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
To effectively resolve customer complaints and complex queries ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
Qualifications :
- BSc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience:
- Mandarin speaking.
- 1- 3years experience in Operations Channel Call Centre Helpdesk -Service Support Project Implementation and management. Experience in telecommunications Support.
- Understanding of Stanbic IBTCs products and services.
- Conceptual and practical knowledge of credit procedures policies and standards
- Computer literacy particularly with Microsoft Word Excel and Power Point
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
Technical Competencies:
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product Knowledge (Consumer Banking)
- Active Listening
- Query Resolution
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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