Customer Care Specialist
Customer Care Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are currently seeking an experienced full-time Customer Care Specialist. The work environment is fast-paced with a focus on excellent customer service. The Customer Care Center shift is 8:30am - 4:30pm PST. This position is a fully remote schedule after training.
Primary Responsibilities:
- Performs customer scheduling functions via high-volume customer phone calls and emails
- Communicates with team members regarding schedule additions/changes
- Communicates with hospital staff and/or doctors regarding schedule additions/changes
- Enters and updates work orders within an online scheduling system
- Updates customer notes in CRM system
- Conducts confirmation calls
- Provides general office assistance
Qualifications :
Skills Experience and Qualifications Required:
- Experience working in a high-volume call center environment
- Scheduling experience with strong attention to detail
- Strong customer service skills
- Professional phone demeanor
- Works well under pressure during high-volume calls
- Problem-solving skills with the ability to multi-task
- Ability to adapt to urgent priorities
- Ability to resolve scheduling conflicts quickly
- Ability to work independently with minimal supervision
- Thrives in a team culture environment
- Computer proficiency in Microsoft Office applications
- Previous CRM experience helpful
- Dependable
Hourly rate / Benefits at ForTec Medical:
- Competitive hourly rate
- Company Paid Holidays including a Floating Holiday
- Generous Paid Time Off (PTO)
- Health and Wellness Rewards Program
- 401(k) plan with generous company match; Annual Profit-Sharing opportunity
- Employee Referral Bonuses
- Years of Service Milestone Awards
- Medical dental vision disability and life insurance plan options
- Free Teladoc Health Account
- Supplemental Critical Illness Insurance
- Supplemental Accidental Injury Insurance
Join ForTec Medical - make YOUR impact today!
Additional Information :
All your information will be kept confidential according to EEO guidelines.
The Company is an equal opportunity employer. As such we provide equal employment opportunities to all employees and applicants for employment without regard to race color religion gender citizenship ethnicity national origin age disability pregnancy genetic information sexual orientation status as a member of the United States armed forces veteran status or any other protected characteristic in accordance with applicable federal state and local laws.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
