Reservations Specialist - Full-time - Anantara Grand Hotel Krasnapolsky Amsterdam
Reservations Specialist - Full-time - Anantara Grand Hotel Krasnapolsky Amsterdam
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1 Vacancy
Job Description
As a Reservations Specialist you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. The Reservations Specialist reflects the quality of the hotel to our potential guest through very strong communication skills.
Duties and responsibilities:
- Encouraging upselling and meeting set revenue targets each month;
- Being fully aware of the hotels sales strategy rates packages groups and booking status at all times;
- Processing and responding within 24 hours to all reservation requests according to standards;
- Being up-to-date with current hotel information and data including room types rates facilities F&B departments and promotions;
- Maximizing quality levels of product service and guest satisfaction. Ensure that all guest satisfaction issues are reported monitored and followed up in a timely manner;
- Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met;
- Attend hotel events daily briefings and training to enhance professional skills.
Qualifications :
- Strong communication skills and persuasiveness;
- Stress resistance and an organized working method;
- Flexibility accuracy and helpfulness;
- Always thinking one step ahead and attention to detail;
- Relevant work experience is a plus.
Additional Information :
At Anantara Grand Hotel Krasnapolsky Amsterdam our team members passion is the driving force behind our success. Our team comprises dedicated professionals who are motivated to provide the best service to our guests. We foster an international relaxed yet goal-oriented company culture. Alongside our fantastic team we offer you excellent benefits:
- Competitive Salary: Based on the Horeca CLA scale 5 and your experience.
- End-of-Year Bonus: Unique in the hotel industry every employee receives a bonus equal to at least 75% of a gross monthly salary.
- Special Rates: Enjoy team member rates at over 550 hotels within the Minor Hotel Group.
- Friends & Family Rate: Treat your friends to discounted rates at our hotels worldwide.
- F&B Discounts: Receive a 50% discount on the F&B concepts at 20 luxury hotels in Amsterdam.
- Experience Stay: Enjoy an experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam.
- Training and Development: Our University offers excellent training and international development opportunities.
- Career Growth: Employees of the Minor Hotel Group have priority for internal vacancies worldwide.
- Management Programs: Support your journey to the top with our management programs.
- Health Benefits: We care about your health offering discounts on collective health insurance a bike plan a sport plan and various gyms in your city.
Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam Send your CV and motivation letter to Tessa Karthaus at .
Not sure which vacancy suits you best but eager to join our team Or have questions about the positions Send an email and we will discuss the different opportunities with you.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
