IT Operations Manager

The IT Operations Manager is a strategic role responsible not only for managing day to day IT Operation but also defining IT Strategy for the organisation.

You will be responsible for overseeing IT Operations in 4 different offices across 3 countries and will lead and manage a team of IT Operation professionals across multiple offices. You will work closely with DevOps and Security functions to ensure secure and compliant IT infrastructure ranging from endpoints to network and to directory services.

This leader will operate with a high degree of autonomy driving innovation operational efficiency and compliance across global technology systems. They are expected to develop and execute strategies to maintain a secure resilient and scalable IT environment while fostering a culture of accountability and continuous improvement within the teams they manage.

Your team: This is a fantastic opportunity to join an energetic flat agile team and work on cutting edge technologies. You are encouraged to have the freedom to contribute your own ideas take ownership and make your mark. 

You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark the ambition the drive and the passion of making an impact across all engineering divisions. 

Responsibilities: 

Owns

• Endpoints used by employees
• Office Network & Performance
• Internal IT assets eg. UEM ServiceDesk etc
• Security & Compliance Alignment
• Service provisioning & user management
• Directory Service & Systems

Building and Managing the Team

• Conduct interviews and participate in the hiring process for new team members.
• Onboard and train new team members.
• Provide regular feedback and performance reviews to team members.
• Identify training and development needs for the team.
• Foster a positive and collaborative team environment.
• Address team conflicts and performance issues.

Operations

• Undertake day to day resolution of IT issues raised across ITSM platform
• Manage team availability to ensure maximum coverage across all BlueOptima Offices
• Manage vendor relationships and contracts related to IT operations.

Strategic Leadership & Planning

• Proactively identify organizational IT needs and technology gaps and develop strategic plans to address them.
• Champion a positive and productive IT experience for all employees.

Infrastructure & Operational Oversight

• Maintain and support core internal infrastructure including laptops desktops servers firewalls routers switches printers VPNs LANs Microsoft Active Directory (AD) and other network components.
• Ensure high availability and resilience of IT systems and infrastructure with proactive monitoring auditing and backup strategies in place.
• Manage and optimize infrastructure costs.

Security & Compliance

• Lead the implementation and management of information security processes policies and controls in line with legal and regulatory obligations.
• Conduct regular system and compliance audits ensuring consistent adherence to security standards and best practices.
• Collaborate with the Legal department and General Counsel to address risk privacy and compliance-related initiatives
• Lead incident response efforts for security breaches and operational disruptions.

Cross-Functional Collaboration

• Work collaboratively with internal departments external vendors and legal stakeholders to support technology initiatives and maintain a secure compliant environment.
• Translate technical challenges and opportunities into actionable plans for non-technical stakeholders.

Disaster Recovery and Business Continuity

• Develop implement and maintain disaster recovery and business continuity plans for IT systems

Qualifications :

• Minimum of 7 years of experience in the IT Service Management (ITSM) domain encompassing both operational IT support and information security practices.
• At least 3 years of direct management experience.
• Proven experience in managing and scaling IT support functions help desk operations and user support workflows.
• Demonstrated experience leading information security initiatives including risk assessment security awareness and policy enforcement.
• Demonstrated experience driving an IT change through an Organisation

Technical & Domain Expertise

IT Support & Infrastructure

• Deep understanding of desktop support for Windows Linux and macOS environments.
• Hands-on experience with Active Directory group policies patch management and backup strategies.
• Hands on experience with Network Management and proven experience managing Gateway and implementing network segregation using VLANs of 
• Clear understanding of networking concepts like DNS DHCP etc
• Strong understanding of networking concepts including TCP/IP ACLs routing protocols VLANs and network monitoring

Soft Skills & Professional Traits

• Strong analytical diagnostic and problem-solving skills with attention to detail and proactive follow-through.
• Excellent interpersonal and communication skills capable of translating technical detail into executive-level updates.
• Experience working autonomously in high-trust low-oversight environments.
• Comfortable collaborating across departments particularly with Legal Compliance and Risk functions to ensure organizational alignment on security and infrastructure standards.
• Strong sense of ownership accountability and initiative.

Good to have:

• Certifications (Preferred or Required)
  • Information Security: One or more certifications such as: CISSP CISM CISA CompTIA Security CEH GIAC ISO 27001 Lead Implementer
  • IT Support/Systems: Certifications such as: CompTIA A Network Microsoft Certified: Azure Administrator Microsoft 365 Certified: Modern Desktop Administrator Associate Linux or Red Hat Certified System Administrator (RHCSA)
  • ITIL Foundation or higher-level certification in IT Service Management.
• Working with geographically dispersed teams across multiple time zones.
• Good knowledge of IPTables
• Competence in scripting and automation using PowerShell Bash or Python

Additional Information :

Why join our team
Culture and Growth: 

• Global team with a creative innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the companys success.
• Freedom to create your own success story in a high performance environment.
• Training programs and Personal Development Plans for each employee

Benefits: 

• 33 days of holidays (this includes public and religious holidays)
• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
• Gratuity payments
• Private Medical Insurance provided by the company (Employee Spouse 2 Children 2 Parents)
• Personal Accident Insurance (Employee Only)
• 12 Weeks Paid Paternity Leave 6 months Maternity leave
• Support with childcare costs (50%)
• Work from Home Equipment allowance
• Flexible Work from Home policy - 2 days home p/w
• Flexible Work from Long Distance - 4 weeks a year
• Sponsored Learning Opportunities
• Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!