Store Experience Manager

As the Store Manager you will be responsible for the overall performance of an individual store with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support youll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success ultimately maximising profits. 

Key Responsibilities: 

• Offering customers a high level of service through styling advice product knowledge and store experience 
• Analysing selling information and taking responsibility for the store sales performance 
• Leading and motivating a team of managers visual merchandisers and sales advisors to achieve excellent standards of service 
• Leading recruitment and ensuring induction and training of new starters is carried outwell 
• Identifying future talents and putting together development plans to support their progression 
• Overseeing store operations 
• Creating a great place to work 

Qualifications :

For the role of Store Manager we seek individuals who embody the spirit of Teamwork Entrepreneurship and Constant Improvement fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative addressing business & customer demands with both efficiency and effectiveness. 
What You Need to Succeed: 

Knowledge      
    Good understanding of KPIs/selling reports budgeting turnover and workforce hours  
    Knowledge of Health & Safety standards 
    Understanding of store operation routines (delivery stock inventory etc.)
    Fluent in Spanish and good level of English (this will be assessed during the recruitment process)
    Good knowledge of best practice in employee relations 
Motivation     
    You enjoy growing and leading a team and building a people-first working environment
    You are results-focused & enjoy multitasking 
    You like to grow and develop yourself and others  
Behaviour    
    You build a well-functioning team & embrace different points of view 
    You stay up to date with the latest fashion trends customer needs competitor activity and make decisions about product processes and service with the customer always top of mind
    You set relevant business goals that are ambitious and concrete and you can adapt to changing circumstances 
    Support others to grow by giving constructive feedback and encouraging their learning and development 
    You are self-aware understand that actions have consequences and are respectful and non-judgemental in your interactions
    You come up with new ideas & understand the need to be sustainable 
    You prioritise efficiently and make careful resourceful choices 
    You communicate clearly & concisely even during periods of uncertainty actively listening to other perspectives 
    You express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements     
    Proven record in maximising selling
    You are successful in recruiting; managing talent and developing team members 
    You have previous experience in managing employee performance 
    Experience in collaborating with and leading a team of managers

Additional Information :

This is a full-time position offering 40 hours a week. Apply by sending in your CV.  Due to data policies we only accept applications through career page.
Benefits: 
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

Additionally colleagues based in Spain receive: 

• A day off on your birthday 

• Up to 800 euros annually for purchasing clothing at Arket 

• Discount platform: Advantages Club 

Remote Work :

No

Employment Type :

Full-time