Head of User Experience & Product Operations
Head of User Experience & Product Operations
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Job Description
We are seeking a strategic and systems-orientedHead of User Experience & Product Operationsto lead the integration ofuser-centered designanddata-driven decision-makinginto our product development lifecycle. This is a unique opportunity for aproduct-savvy UX leaderto step into a broader leadership role shaping how we discover build and scale products across our organization.
You will be responsible for embeddinguser research discovery practices and operational excellenceinto the core of our product management cultureensuring that every product decision is informed by real user needs and measurable outcomes. You will also implement measure and improve on best practices in data driven product processes from roadmapping to launch ensuring smooth predictable and quality execution stakeholder alignment and successful product and market launches.
You will also manage the leaders of the user experience function guiding our research and design strategy; ensuring a successful transition into the next generation of user experiences that seamlessly integrate into our users digital lives.
Were looking for a transformational leader who leads with authenticity embraces constructive conflict and consistently delivers sustainable value. The ideal candidate is someone who thrives in collaboration always putting the customer experience at the center of decision-making. You are not only committed to driving and delivering on change but you also hold yourself and others accountable to the highest standards. Most importantly you know how to cultivate an environment where people feel empowered to succeed and grow. If youre ready to make a meaningful impact and help shape our future wed love to hear from you.
Key Responsibilities
User Experience & Research
- Lead the integration ofuser research usability testing and discovery practicesinto product planning and execution.
- Define the next generation of a design system that transforms where and how decisions are made deep work is done and casual transactions are made nearly transparent.
- Champion acustomer-first mindsetacross design teams ensuring that user work environment goals needs and priorities and mindfully
- Build scalable systems forcontinuous discovery including customer interviews journey mapping and feedback loops.
- Championdesign thinkingandhuman-centered designpractices across the organization.
Product Operations & Enablement
- Establish and optimizeproduct operations frameworksto support planning prioritization and performance tracking.
- Develop and maintainstandardized processesfor roadmapping OKRs release readiness and cross-functional collaboration.
- Partner with Product Design Engineering and Data teams to ensureoperational alignment and executional clarity.
Data-Driven Product Culture
- Define and implementmetrics frameworksto measure product success user engagement and team performance.
- Ensure product teams have access to theright data tools and insightsto make informed decisions.
- Collaborate with analytics and data science teams to embedquantitative insightsinto product discovery and iteration.
Team Leadership & Development
- Lead and grow a team of UX researchers designers and product operations professionals.
- Mentor team members and product operations managers on best practices in discovery experimentation user-centered design and product launch processes throughout the SDLC process.
Qualifications :
- Experience in UX leadership covering both design and user research domains
- Proven success integratinguser research and design thinkinginto agile product development.
- Strong understanding ofproduct operations including planning metrics and process optimization.
- Experience working indata-rich environmentsand using analytics to drive product decisions.
- Excellent communication facilitation and cross-functional collaboration skills.
Desirable:
- Background in enterprise SaaS or platforms with complex user journeys.
- Familiarity with tools like Productboard Pendo Figma Dovetail or similar.
- Experience working with AI-powered products or platforms.
Additional Information :
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. Were a fast-paced high-growth people-centric company delivering enterprise software for a great people experience and offering our own people a host of benefits and development opportunities.
Grow with us
At Unit4 we offer:
- a culture built on trust - giving you the freedom and autonomy to be successful
- Balance - with our uncapped time off policy remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being
- talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Act4Good program a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet
- a safe and inclusive working environment supported by our Employee Resource Groups which are open to all and include Women at Unit4 Pride at Unit4 Mental Health and Access at Unit4 and People of Color at Unit4.
Our commitment to you
Unit4 is committed to ensuring equal opportunity for everyone - together we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4. We know that diversity of race ethnicity gender sexual orientation gender identity or expression age educational background national origin religion and physical ability brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. Thats why we make our hiring decisions solely based on skills qualifications and our current business needs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
