Guest Service Agent
Guest Service Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Located just steps from the golden sands of Surfers Paradise Beach Oaks Gold Coast Hotel offers more than just a place to stay its a destination that blends comfort convenience and a vibrant coastal lifestyle. With newly refurbished rooms sweeping ocean and hinterland views and proximity to world-class dining shopping and entertainment this is a property that truly stands out.
We are currently seeking a Full-Time Guest Service Agent to be the welcoming face of our hotel and provide unforgettable guest experiences.
What Youll Do:
- Deliver warm professional service from check-in to check-out
- Be a trusted source of knowledge for guests offering recommendations on local attractions and experiences
- Handle reservations room allocations and payments with attention to detail
- Respond to guest enquiries and resolve issues with confidence and care
- Work closely with housekeeping and maintenance teams to ensure a seamless stay for every guest
HIGA award rate:
- $25.80 per hour (Monday to Friday)
- $32.25 per hour (Saturday)
- $38.70 per hour (Sunday)
Qualifications :
- Previous experience in a front office guest service or customer-facing role (hospitality experience preferred)
- A passion for guest satisfaction and delivering high service standards
- Excellent communication presentation and multitasking skills
- Flexibility to work a rotating roster including evenings weekends and public holidays
- Experience with Opera or similar PMS is an advantage
- Valid working rights in Australia
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Competitive Compensation: A highly competitive negotiable remuneration package tailored to your experience and expertise.
- Career Development: Comprehensive professional induction and ongoing training to fuel your career progression plus potential financial support for education aligned with Minor Hotels business needs (eligibility applies).
- Exclusive Discounts:
- 50% off accommodation at all Minor Hotels brands across Australasia with a 20% discount for friends and family.
- Discounts on international accommodation food and beverage outlets worldwide.
- Savings and cashback at over 400 popular retailers in Australia and New Zealand
- Discounts on entertainment and experiences.
- Discounted furniture purchases to enhance your personal space.
- NIB insurance discounts for added financial security.
- Leave Benefits: Generous paid leave including parental leave and birthday leave.
- Wellbeing and Support:
- Access to Uprise Employee Assistance Program (EAP) and tailored wellness programs.
- Exclusive benefits at Elysia Wellness Retreat including accommodation dining wellness activities spa treatments and one-on-one wellness consultations.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
