Client Service Manager - Therapy
Client Service Manager - Therapy
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Client Services Manager (CSM) is responsible for developing and managing relationships with assigned clients and field staff overseeing non-clinical aspects of care provision and ensuring client satisfaction and retention. This position reports to the Client Services Supervisor Director of Operations or the Administrator.
Duties and Responsibilities
- Manage client relationships including collecting referral information coordinating admissions and addressing non-clinical issues or questions.
- Demonstrate working knowledge of in-home therapy services payer source requirements and MGA-specific software systems policies and procedures.
- Collaborate with recruiting team to address staffing needs and communicate client-specific requests.
- Troubleshoot authorization and client family needs coordinating services with external providers when necessary.
- Set realistic expectations with clients regarding MGAs service capabilities and escalate issues to management as needed.
- Support and execute the companys mission ethics and goals while representing MGA professionally.
Qualifications :
Requirements
- Bachelors Degree Required
- Bilingual in English and Spanish (preferred not required)
- 2 years experience in customer service role
- 1 years experience in management position preferred
- Reliable means of transportation and flexibility to travel
- Current state drivers license and automobile insurance.
- Must demonstrate ability to meet deadlines
- Strong communication skills required
Additional Information :
Benefits are available to eligible employees on the first of the month after 30 days of employment and include:
- Starting Base Salary of $57-60k
- Auto and phone allowances
- Health Dental & Vision Coverage
- Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
- Flexible Spending Accounts (FSA & LPFSA)
- Dependent Care Reimbursement Accounts (DCRA)
- Employee Assistance Program (EAP-available if enrolled in Health plan)
- 401(k) retirement plan
- Paid Time Off (PTO)
- 100% Company Paid Basic Life Insurance (if enrolled in Health plan)
- Voluntary Life Insurance
- Short & Long-Term Disability
- Critical Illness/Accident Insurance
- Hospital Indemnity Insurance
- Identity Protection Plan
- Legal Care Plan
- Pet Discount Program
All your information will be kept confidential according to EEO guidelines.
#IND123
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
