Front Office Manager (Saudi National)
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1 Vacancy
Job Description
About the Role:
We are looking for a dynamic and guest-focused Front Office Manager (Saudi National) to lead the front office operations and ensure seamless guest experiences from arrival to departure. The ideal candidate is a natural leader with strong operational know-how excellent communication skills and a passion for delivering luxury service in line with the highest hospitality standards.
Key Responsibilities:
Oversee all front office operations including reception guest services concierge and bell desk.
Lead motivate and train the front office team to deliver exceptional service and personalized guest experiences.
Ensure a smooth and welcoming check-in/check-out process with attention to detail and efficiency.
Handle guest feedback complaints and requests professionally and promptly.
Manage daily room inventory reservations and front office scheduling in collaboration with other departments.
Maintain compliance with brand standards local regulations and company policies.
Prepare and analyze departmental reports (occupancy guest satisfaction operational KPIs).
Collaborate closely with Housekeeping Engineering and Sales to ensure overall operational excellence.
Foster a culture of warm hospitality teamwork and continuous improvement.
Act as Manager on Duty (MOD) when required.
Qualifications :
Saudi National with a strong passion for delivering luxury hospitality and impeccable guest experiences.
Bachelors degree in Hospitality Management or a related field
Minimum of 46 years of front office experience with at least 2 years in a managerial or supervisory role
Strong leadership and problem-solving skills
Excellent communication and interpersonal skills
Fluent in Arabic and English (written and spoken)
Proficiency in PMS systems (e.g. Opera Protel or similar)
A customer-first mindset with the ability to remain calm and composed in high-pressure situations
Experience in a luxury or lifestyle hotel environment is highly preferred
Additional Information :
What Awaits You...
The opportunity to join an international innovative and fast-growing group committed not only to building new hotels but also to creating a global brand.
The chance to challenge the norm and work in an environment that is both creative and rewarding.
Be part of a team that is deeply passionate about creating exceptional hospitality experiences and exploring new locations with every opportunity.
A competitive package along with plenty of development opportunities to grow within the organization.
FAENA The Red Sea is set to become a world-class destination offering luxury accommodations unparalleled service and extraordinary experiences. As a member of our team you will play a pivotal role in shaping and building the teams that will bring this iconic brand to life and ensure the continued success of the property.
If you are looking to make a significant impact on an ambitious high-profile project and are excited to help shape the future of FAENA The Red Sea we invite you to apply for this exceptional opportunity.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
