IC3 - Senior Software Engineer I - Getting help team
IC3 - Senior Software Engineer I - Getting help team
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Job Description
About the role:
At Wise were on a mission to make financial services faster simpler and more accessible for everyone. The Getting Help team plays a critical role in this mission by empowering customers to solve their problems quickly and efficiently.
Weve built the infrastructure for FAQs self-service pages and most recently launched a chat platform as a primary support channel. Were enabling smarter customer interactions automating solutions and helping other teams deliver better support experiences through it. In 2025 were doubling down on making chat the go-to channel for our customers and we need your expertise to take it to the next level .
How we work:
Were a cross-functional team of backend frontend iOS and Android engineers working hand-in-hand with a Product Manager Analyst and Designer. Together we deliver seamless impactful solutions across all Wise platforms. Collaboration is at the heart of what we dowe value ownership knowledge sharing and a commitment to building stable scalable systems while embracing fast-paced learning and iteration.
What will you be working on
As a Senior Engineer youll take the lead on solving complex technical problems driving the implementation of solutions and mentoring team members along the way. Were looking for someone who thrives in a fast-paced collaborative environment enjoys taking ownership of projects and is passionate about delivering exceptional customer experiences. The current focus is on enhancing the chat platform which serves as a primary support channel for customers. The engineer will lead technical projects mentor team members and drive the implementation of innovative solutions.
Qualifications :
What do you need
- Strong technical skills particularly in backend development with Java or other JVM-based languages.
- Experience with Spring framework databases and distributed systems.
- Ability to understand and decompose complex features into deliverables.
- Strong collaboration and communication skills.
- A product-first mindset with the ability to prioritise customer needs.
- Curiosity and a passion for continuous learning and improvement..
- The ability to design technical solutions that balance latency throughput and scalability.
- A passion for learning new technologies tools and patterns to solve problems effectively.
Product Mindset
- A customer-first approachyou prioritise work that solves real customer pain points and use data to drive decisions.
- The ability to take ownership of complex problems propose solutions and drive projects end-to-end to deliver measurable impact.
- A knack for identifying opportunities to deliver value faster and providing constructive feedback on product and design decisions.
Collaboration & Leadership
- Strong communication skillsyou can break down complex technical concepts for non-technical audiences and collaborate effectively across teams.
- A proactive mindsetyou take initiative to improve our codebase architecture and processes.
- A passion for mentoring and knowledge sharingyou enjoy helping junior engineers grow and fostering a culture of learning within the team.
Additional Information :
What do we offer:
Starting salary: 85000 - 105000 RSUs
Wise Benefits
Interested Find out more:
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
