Assistant Manager - Grosvenor Hotel Adelaide
Assistant Manager - Grosvenor Hotel Adelaide
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
- Management of the Hotel Front Office operation to achieve a reputation as a market leader
- Run and actively participate in weekly Front Office meetings respecting the confidentiality of issues which may be discussed formally or informally.
- Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.
- Supervision of lobby services (including Car parking and Porter services where applicable) ensuring guest arrivals and departures are as efficient as possible.
- Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
- Operation of an effective night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus.
- Preparation of Front Office monthly reports commenting on key company performances and forecasts.
- Ensure public areas are clean and well presented with regular monitoring.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.
- Strive to implement the Accor Vision and demonstrate active use of Accor Values.
- Any other duties assigned by your manager.
Qualifications :
- Previous Relevant Experience
- Leadership Skills
- Communication Skills
- Customer Service Orientation
- Organizational Skills
- Problem-Solving Abilities
- Flexibility
- Can Do Attitude
Additional Information :
Talent & Culture:
- Complete all mandatory training through Accor Academy Learn Your Way.
- Openly communicate with team members during regular briefings ensuring all relevant information is passed on.
- Working rights in Australia.
Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
- Join our team and be part of creating unforgettable experiences for our guests.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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