Cluster Manager
Cluster Manager
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Salary Not Disclosed
1 Vacancy
Job Description
- Oversee and manage daily operations across multiple locations to ensure smooth and efficient functioning.
- Implement and uphold brand standards operational policies and service excellence.
- Regularly visit outlets to assess performance resolve issues and optimize workflows.
- Recruit train and lead outlet managers and staff fostering a positive high-performance culture.
- Conduct regular team meetings training programs and performance evaluations.
- Encourage collaboration and staff engagement to enhance team motivation and retention.
- Maintain exceptional customer service standards by addressing guest concerns and feedback.
- Implement strategies to ensure positive guest experiences and high customer satisfaction scores.
- Resolve operational issues promptly to enhance guest safety comfort and enjoyment.
- Oversee budgeting sales forecasting and expense control across all locations.
- Drive revenue growth by optimizing operations upselling and controlling costs.
- Analyze key financial metrics and implement strategies to meet profitability goals.
- Ensure all locations comply with safety regulations and industry best practices.
- Oversee equipment maintenance risk assessments and staff safety training.
- Implement and enforce health & hygiene protocols for a safe and enjoyable environment.
- Monitor inventory levels procurement and stock utilization across outlets.
- Minimize waste and optimize resource allocation for cost efficiency.
- Work closely with the marketing team to plan and execute promotional events seasonal campaigns and customer engagement activities.
- Identify opportunities to increase footfall and brand visibility at each location.
- Track key performance indicators (KPIs) such as revenue footfall customer feedback and operational efficiency.
- Prepare and present performance reports with insights and action plans for continuous improvement.
- Bachelor s degree in Business Hospitality Management or a related field.
- Proven experience in multi-site management preferably in retail hospitality or the entertainment industry.
- Strong leadership skills with experience in team management training and motivation.
- Excellent communication and interpersonal skills to effectively interact with staff customers and stakeholders.
- Strong problem-solving abilities and a customer-centric mindset.
- Sound understanding of budgeting sales targets and expense control.
customer satisfaction,operations,financial performance oversight,marketing support,customer experience management,inventory management,team leadership,performance analysis,multi-outlet operations management,budgeting,health & safety compliance
Employment Type
Full Time
