Dutch Customer Care Advisor
Dutch Customer Care Advisor
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
Were looking for Dutch speaking Customer Service Advisors to join our clients team in the beautiful Portugal!
What youll do:
- Mainly handle inbound activity (calls emails chat tasks) of customer post sales requests
- Handle outbound calls when necessary to solve issues with customers and different internal business units
- Quote creation and follow up with cross selling / up selling and a proactive and service attitude
- Ensure personal knowledge of the Store portfolio and Post sales processs are maintained
- Initiate & manage Customer post sales related tasks; covering order cancellations claims management order and delivery follow up refund requests and escalations
Whats the offer:
- Full Time 39 hours/week permanent contract: Monday to Friday from 9:00- 18:00
- Private medical insurance
- Great office location in Barcelona
- Relocation support (Bonus of 500 EUR paid in the first month assistance finding accommodation)
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What were looking for:
- Have a proficient or bilingual level of Dutch and advanced level of English
- Have minimum 1-year relevant experience
- Have strong communication customer facing and customer care skills
- Have knowledge of sales techniques (up-/cross-selling objection handling etc)
- Are achievement and target oriented customer driven and motivated to work in sales
- Have IT knowledge and technical understanding
- Have real capability to listen to customers
- Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs
Dont miss this incredible opportunity! Apply now!
Employment Type
Full Time
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