Executive Casino Host
Executive Casino Host
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
Description
ESSENTIAL JOB FUNCTIONS:
- Identifies new and current premium slot and table players with emphasis on developing relationships with players.
- Responsible for complete data entry of player information contacts letters phone calls into players tracking system.
- Increases market share and company profitability in accordance with all gaming regulations.
- Develops and promotes special events with target areas as directed.
- Makes reservations for hosted guests as appropriate.
- Represents management at special events and promotions.
- Greeting and hosting guests and maintains the highest levels of courtesy friendliness and hospitable attitude throughout.
- Tracks guests visits arranges transportation and accommodations and provides complimentary according to established guidelines.
- Keeps informed of competitive promotional methods.
- Required to plan and coordinate multiple VIP hosted events per quarter.
EDUCATION and/or EXPERIENCE:
- Three to five years experience in casino/hotel customer service host or other account management experience preferred.
- A college degree or equivalent experience is preferred but not required.
- Ability to think independently in making decisions to maximize customer service experience and program profitability.
- Ability to effectively manage time and perform multiple tasks simultaneously.
- Excellent interpersonal communication problem-solving and analytical skills required.
- Must have excellent customer service skills.
- Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
- Excellent networking abilities.
- Must present a well-groomed professional appearance.
PHYSICAL MENTAL AND ENVIRONMENTAL DEMANDS:
- Must be able to work flexible hours including evenings weekends and holidays as needed.
- Must be able to speak read write and understand English.
- Ability to maintain regular predictable attendance according to schedule.
- Fast paced environment multiple tasks to be handled under time constraint.
- Must be able to handle a heavy business volume and sensitive situations relating to staff and guest problems in a timely manner.
I understand the Casino and its surrounding areas are under constant surveillance and that as an employee of Caesars Virginia I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.
Employment Type
Full-Time
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