Internal Communications Specialist - Returns, Operations Internal Communications

Amazon is seeking an intuitive high-judgment self-motivated and creative communications professional to join our Operations Internal Communications (OIC) team.

As an Internal Communications Specialist youll help manage strategic and tactical internal communications across our worldwide Returns network. From creating employee-facing communications about critical policies and changes to identifying positive storytelling opportunities you will be a key partner to project teams and executives within the business.

The ideal candidate must be a team player able to act independently have exemplary writing skills a proactive work ethic and a talent for developing creative approaches to difficult communications challenges.

This role can be based in Nashville TN; Arlington VA; New York City; or Seattle WA with an ability to travel occasionally to other Amazon sites across North America.


Key job responsibilities
In this role you will:
Write review and manage business-specific email communications updates change announcements leadership messaging and ad hoc communications
Develop strategic and innovative internal communication plans
Coordinate the delivery of content across internal channels
Oversee the strategic editorial calendar and capture team metrics for reporting to key internal stakeholders and informing forward-looking communications strategies
Proactively build trust and maintain strong cross-functional relationships with key internal stakeholders from Operations associates to executive leaders
Manage complex fast-moving and unexpected communications challenges with an ability to look around corners for risk
Be the employee experience advocate representing and protecting this through all strategies and decision-making
Manage and support crisis communications on a rotating basis a one-week rotation 4-6 times per year providing 24/7 on-call support for the North America crisis communications team
Roll up sleeves and get work done even when at times its outside the scope of the job


About the team
Amazon Operations Internal Communications (OIC) is on the front lines of creating content to inform engage and inspire our thousands of Operations employees around the world. We are strategic thinkers impactful storytellers and writers communications consultants crisis and risk managers and brand ambassadors focused on delivering communications that build the Amazon reputation from the inside out.

- 5 years of recent professional communications or public relations experience
- Bachelors degree

- Experience in internal communications with a preference for operations or frontline communications knowledge
- Experience with a national or global company
- Experience executing highly successful creative and complex communications plans
- Experience in change management or issues management
- Experience developing relevant content for a diverse dispersed and mobile workforce
- Strong project management skills handling multiple tasks and evolving priorities
- Possess a strategic approach to problems solving
- Ability to exercise high judgment particularly in narrow time-frames and when dealing with ambiguity
- Adaptable and willing to pivot quickly to meet emerging demands
- Keenly focused and able to pay careful attention to important details

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $68900/year in our lowest geographic market up to $147400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.