Associate II, Account Resolution
Associate II, Account Resolution
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Job Description
At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.
Our Modern Flexible Workplace:
Summary of the Job:
This individual will work with partners in our various markets to secure and liquidate collateral assets. Work with outside attorneys to navigate the bankruptcy process for those Borrowers who have filed for protection or liquidation.
About This Role:
This person is expected to have effective conversations with our Diversified Financial Service Division customers as well as other Small Business Banking customers to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience.
The Ideal Candidate for This Role:
Key Accountabilities:
- Make outbound calls to customers.
- Negotiate customer payment options to cure complex delinquency.
- Document / effectuate / monitor formalized payment plans.
- Receive and manage inbound customer calls for all products and markets for Diversified Financial Service Division customers and small business banking customers.
- Provide administrative expertise and support for account management risk management compliance regulatory and audit with adherence to department policies and procedures and state and federal regulations.
Knowledge Skills Education and Experience:
- Collections experience and/or customer service of banking products.
- Strong negotiation problem solving and conflict resolution skills.
- Complete special projects relating to Collections as assigned within allotted time frames and be accountable for continuous best efforts in such projects.
- Compliance: Understand and comply with bank policy laws regulations and the banks BSA/AML Program as applicable to your job duties.
- Complete compliance training and adhere to internal procedures and controls as required. Report any known violations of compliance policy laws or regulations. Report any suspicious customer and/or account activity.
- Professionalism/Attendance: Exhibit professional behavior and promote positive working relationships. Maintain regular and predictable attendance in alignment with departmental/divisional policy.
- Adapt positively in a constantly changing and regulatory driven environment.
- Ability to work independently and in a small team environment.
- Working knowledge of Microsoft Office products.
- High School Graduate/GED
- Understanding of collection procedures and Bankruptcy code regulations.
Compensation:
Compensation range (base pay): $49637.00-$81902.00
This role may have a specific starting pay within this range.
Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.
Benefits Overview:
We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:
Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.
Job number: R-Equal Opportunity & Belonging:
FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.
FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.
Click here to download EEO is The Law Self-Print Poster
Click here to download EEO is The Law Supplement for Federal Contractors
Click here to download EEO is The Law GINA Supplement
FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC
FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)
Application Deadline:
All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
Required Experience:
IC
Employment Type
Full-Time
