Senior Director, Site Reliability Engineering, Technical Operations Center & Observability
Senior Director, Site Reliability Engineering, Technical Operations Center & Observability
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Job Description
Who We Are:
Headquartered in New York City Take-Two Interactive Software Inc. is a leading developer publisher and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games 2K and Zynga. Our products are designed for console gaming systems PC and mobile including smartphones and tablets. We deliver our products through physical retail digital download online platforms and cloud streaming services. The Companys common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at .
While our offices (physical and virtual) are casual and inviting we are deeply committed to our core tenets of creativity innovation and efficiency and individual and team development opportunities. Our industry and business are continually evolving and fast-paced providing numerous opportunities to learn and hone your skills. We work hard but we also like to have fun and believe that we provide a great place to come to work each day to pursue your passions.
The Challenge:
The Senior Director of SRE/TOC and Observability will lead global teams responsible for the reliability scalability and performance of critical systems across both cloud and on-prem environments. This role is responsible for Site Reliability Engineering Technical Operations Center (TOC) and enterprise observability strategy ensuring proactive monitoring incident response and platform stability. The ideal candidate combines deep technical expertise with strong leadership skills to drive operational excellence minimize downtime and deliver a seamless experience to internal and external collaborators.
What Youll Take On:
- Provide strategic leadership for global Site Reliability Engineering (SRE) and Technical Operations Center (TOC) teams ensuring high availability and resilience of critical systems.
- Supervise enterprise-wide observability initiatives including logging monitoring tracing and alerting frameworks to improve system visibility and incident response.
- Establish and implement SLOs/SLIs performance baselines and reliability metrics aligned with business goals.
- Develop and scale a 24/7 incident response model including incident command practices on-call rotations and critical issue protocols.
- Drive root cause analysis (RCA) and continuous improvement processes following major incidents.
- Partner with engineering infrastructure and security teams to embed reliability and operational standard methodologies into system design and delivery pipelines.
- Own and optimize TOC operations including real-time monitoring alert triage and first-line response to critical issues.
- Champion automation tooling and self-healing systems to reduce manual interventions and improve uptime.
- Hire mentor and develop a high-performing team across multiple geographies and time zones.
- Collaborate with product and business partners to align operational strategies with customer needs and growth plans.
- Track and report on platform health incident trends and reliability critical metrics to executive leadership.
What You Bring:
Infrastructure & Cloud:
- Deep experience with cloud platforms: AWS GCP and/or Azure
- Proven understanding of hybrid and on-prem infrastructure (VMware bare metal etc.)
- Expertise in high-availability architecture scalability and disaster recovery planning
Monitoring & Observability:
- Hands-on experience with observability tools: Datadog Prometheus Grafana New Relic Splunk ELK stack or similar
- Building and tuning SLOs/SLIs alerting thresholds and dashboards
Automation & DevOps:
- Proficiency in Infrastructure as Code (IaC) tools: Terraform CloudFormation Ansible
- Understanding of CI/CD pipelines and DevOps tooling (e.g. Jenkins GitLab CI ArgoCD)
- Experience with container orchestration platforms: Kubernetes Docker Helm
Incident Management & TOC Operations:
- Experience with incident response tools: PagerDuty ServiceNow
- Familiarity with incident command processes RCA frameworks and postmortem best practices
- Understanding of networking fundamentals DNS load balancing and traffic routing
Security & Compliance:
- Solid understanding of security standard processes access control and vulnerability management
- Awareness of compliance standards (e.g. SOC 2 ISO 27001 HIPAA) relevant to operational reliability
Leadership & Communication:
- Strong analytical and decision-making skills under pressure
- Ability to lead multi-functional teamwork during high-severity incidents
- Experience scaling and mentoring global technical teams
What We Offer You:
- Great Company Culture. Ranked as one of the most creative and innovative places to work creativity innovation efficiency diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
- Growth: As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves inquisitive collaborative and to grow within and around the company.
- Work Hard Play Hard. Our employees bond blow-off steam and flex some creative muscles through corporate boot camp classes company parties game release events monthly socials and team challenges.
- Benefits. Medical (HSA & FSA) dental vision 401(k) with company match employee stock purchase plan commuter benefits in-house wellness program broad learning & development opportunities a charitable giving platform with company match and more!
- Perks. Fitness allowance employee discount programs free games & events and stocked pantries.
Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram WhatsApp or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Twos in-house recruitment team will only contact individuals through their official Company email addresses (i.e. via a email domain). If you need to report an issue or otherwise have questions please contact
As an equal opportunity employer Take-Two Interactive Software Inc. (Take-Two) is committed to fostering and celebrating the diverse thoughts cultures and backgrounds of its talent partners and communities throughout its organization. Consistent with this commitment Take-Two does not discriminate or retaliate against any employee or job applicant because of their race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability and genetic information (including family medical history) or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Twos equal opportunity commitment please contact
Required Experience:
Exec
Employment Type
Full Time
