Customer Service Representative
Customer Service Representative
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Job Description
The Customer Service Representative is responsible for answering phones providing pricing and delivery setting up new customer accounts processing orders responding promptly to customer inquiries and complaints. This role will also work closely with management to identify new sales opportunities within the Medical & Industrial markets for Superiors entire product line through its network of OEMs Gas Distributors and Medical Dealers. The Customer Service Representative is expected to be a customer advocate and represent Superior Products to our role will go through a comprehensive training program on the products and services that Superior Products manufactures and provides and the markets it works with to ensure the Customer Service Representative is equipped with the necessary knowledge to perform all assigned duties.
What Youll Do
- Process customer inquiries/communications via email phone or other means in a timely accurate and professional manner.
- Support the sales team to ensure customer quotes and orders are accurate and complete.
- Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
- Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
- Attend regular customer service departmental meetings.
- Coordinate and manage in-house follow-ups on pending quotations proposals and customer inquiries.
- Identify new sales opportunities within the medical specialty gas fill plants and industrial markets for Superiors product lines.
- Follow-up on new customer leads as identified by management.
- Responsible for actively ensuring customer base retention.
- Provide back-up support to other sales/customer service members.
What Youll Bring
- Associates degree or certificate required; or in lieu of a degree years of experience will be considered.
- 3 years experience providing exceptional customer service and inside sales in a manufacturing environment.
- Knowledge of compressed gas products is highly beneficial.
- Caelus or other ERP systems experience a plus
- Proficiency in all MS Office skills particularly Outlook and Excel.
- Demonstrated communication skills both written and verbal.
- Ability to multi-task prioritize and work well under pressure.
- Excellent organizational skills with meticulous attention to detail.
- Highly motivated team player with a passion to succeed.
- Strong self-management skills
- High degree of energy initiative and integrity
OPW Clean Energy Solutions (CES): As the adoption of alternative fuels surges OPW is committed to shaping the future of the clean energy industry and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry-leading enterprises Acme Cryogenics RegO Products and RegO Products subsidiary Superior Products all renowned for pioneering solutions in clean energy and the safe handling transport and storage of cryogenic liquids and gases. Join us in our journey towards a safer cleaner tomorrow. To learn more about OPW Clean Energy Solutions please visit our website:OPW Clean Energy Solutions. To visit our enterprise website please visitSuperior Products.
Since 1892 OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators fittings valves vaporizers vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems entry systems and wash chemicals. OPW has more than 2000 employees with manufacturing operations in North America Europe and China and sales offices around the world. OPW is part of the Clean Energy & Fueling segment ofDover(NYSE: DOV).
Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components specialty systems consumable supplies software and digital solutions and support services through five operating segments: Engineered Products Fueling Solutions Imaging & Identification Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years our team of approximately 24000 employees takes an ownership mindset collaborating with customers to redefine whats possible. Headquartered in Downers Grove Illinois Dover trades on the New York Stock Exchange under DOV. Additional information is available at.
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Work Arrangement : Onsite
We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Job Function : Customer Service
Required Experience:
Unclear Seniority
Employment Type
Full Time
