Firmwide Operations BKO/Estates Recovery - Executive Director
Firmwide Operations BKO/Estates Recovery - Executive Director
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Salary Not Disclosed
1 Vacancy
Job Description
Join our dynamic Collections Recovery and Supplier Services team where we manage critical functions for Credit Card & Auto With a workforce spanning Orlando Tampa Tempe and Wilmington we are committed to excellence in managing high-risk processes and enhancing operational efficiency.
As an Executive Director within our Collections Recovery and Supplier Services team you will lead a multi-site operations team of approximately 100 employees. You will be responsible for formulating the annual budget managing daily operational performance and driving business strategy to adapt to shifting priorities. Your role will involve collaborating with multi-line of business key stakeholders to enhance customer experiences and address emergingrisks.
In this role you will champion new initiatives and continuous improvement ideas leveraging machine learning and artificial intelligence to streamline processes. You will maintain a strong control environment ensuring adherence to company policies and regulatory requirements while fostering an environment where risk and control issues are anticipated and identified.
Job responsibilities:
Oversee and coordinate relationships with law firms specializing in bankruptcy for both Card and Auto
Direct and manage the supplier relationship for probate services related to Card accounts
Formulate the annual budget and volume forecast ensuring alignment with monthly projections and unit cost objectives
Manage all aspects of daily operational performance including productivity quality cost management colleague engagement and controls
Establish and drive the execution of business strategy adapting appropriately to competing demands and shifting priorities
Champion new initiatives and continuous improvement ideas; work effectively with business partners to design introduce or re-engineer existing processes
Leverage learning management systems machine learning and artificial intelligence to streamline processes and enhance operational efficiency
Implement AI-driven solutions to optimize workflows and improve decision-making processes
Demonstrate exceptional people leadership skills by setting and communicating goals measuring accomplishments and holding people accountable
Maintain a strong control environment in close partnership with multi-product Legal Risk Compliance and Controls ensuring adherence to company policies and regulatory requirements
Lead and manage a multi-site operations team of 100 employee
Required qualifications capabilities and skills:
15 years of management and leadership experience
10 years of industry experience preferably in financial services
Experience in Credit Card Overdraft and Auto Operations Risk or Controls
Strong strategic thinking and execution skills
Excellent analytical and financial acumen
Proven problem-solving skills and ability to work with globally diverse teams
Strong leadership presence and ability to influence senior management
Preferred qualifications capabilities and skills:
Advanced degree
Proficient with Microsoft Office
Required or Additional Information:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorgan Chases review of criminal conviction history including pretrial diversions or program entries.
Required Experience:
Director
Employment Type
Full-Time
