Patient Service Represenative
Patient Service Represenative
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Salary Not Disclosed
1 Vacancy
Job Description
Patient Service Representative
1. Ensure overall total customer satisfaction.
Greet patients in a courteous and professional manner.
Answer all incoming calls in a courteous and professional manner.
Respond to the patients needs or direct them to the appropriate person for assistance.
Take detailed messages and confirm the appropriate people receive them.
Obtain overall operational knowledge of the center in order to assist in the triage process.
Have insurance knowledge i.e. be aware that HMO patients need a referral for each visit
and which insurances the center accepts.
2. Ensure that patients needs are handled in a timely and efficient manner.
Ensure that benefit verification and pre-certification is completed for each scheduled
case.
Schedule patients into the billing system immediately upon receipt of the information
from the surgeon offices.
Prepare new chart including a copy of the insurance card(s) demographic information
sheet any referrals and obtain any signatures on center required paper work.
Established patients verify demographic and insurance information at each visit.
Have knowledge of CPT-4 and ICD-9 coding as well as the changing Medicare and
Medicaid regulations and guidelines.
On the day of surgery enter patient charges payments and approved discounts into the
billing system.
Collect unmet deductibles coinsurance co-payments and outstanding past due patient
balances on the day of surgery.
3. Ensure that paperwork processing is confidential efficient and timely
Balance out at the end of day and perform necessary End of Day process for the center.
Pull patient charts for the next days appointments by the end of the current day.
File all charts by the end of the day.
Open and distribute all incoming mail and packages in accordance with policies and
procedures.
Maintain a neat and orderly workspace and an adequate supply of charts forms and tools
to perform the job.
Maintain strictest confidentially of all information related to medical records
communication between staff and the patient as well as any events surrounding the
patients treatment.
4. Perform all other duties as assigned.
Benefits:
- Comprehensive health dental and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
Equal Employment Opportunity & Work Force Diversity
Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race color creed sex religion marital status age national origin or ancestry physical or mental disability medical condition parental status sexual orientation veteran status genetic testing results or any other consideration made unlawful by federal state or local laws. This practice relates to all personnel matters such as compensation benefits training promotions transfers layoffs our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
Employment Type
Full Time
