Contact Call Center Customer Service Rep
Contact Call Center Customer Service Rep
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Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title: Contact Center Representative - Healthcare (Medicaid Provider Support)
Pay Rate:$20.77/hour
Location: 100% Remote (Local candidates to Austin TX preferred)
Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM CST Monday - Friday
We are seeking a dependable and service-oriented Contact Call Center Representative to support Medicaid providers and clients. This role involves handling high-volume inbound calls and providing accurate unbiased assistance regarding eligibility claims and program-related inquiries.
Key Responsibilities:
- Respond promptly and courteously to inbound calls regarding Medicaid eligibility claims status and general program questions.
- Document all interactions clearly and accurately in system logs.
- Transfer calls to appropriate departments as needed.
- Meet individual performance and quality standards.
- Maintain strict adherence to attendance and performance metrics.
- Participate in training and other duties as assigned by management.
Required Skills & Experience:
- Minimum 6 months of recent high-volume inbound contact center experience.
- Proficiency in Microsoft Office applications.
- Strong multi-tasking and organizational skills.
- Excellent verbal communication and customer service skills.
- Ability to work any assigned shift within the 7 AM - 7 PM window (no schedule changes allowed during the first 90 days).
Employment Type
Full-Time
