Senior Desktop Systems Specialist
Senior Desktop Systems Specialist
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
Over 50000 customers globally trust our end-to-end cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences not in spite of them.
Become part of Something big with Extreme! As a global networking leader learn why theres no better time to join the Extreme team.
Job Description:
Working within a team environment the Senior Desktop Systems Specialist ensures that Extremes employees receive quality technical service and support with a strong customer-focused attitude. This position will be responsible for the IT Site Lead role in the Thornhill office working as a part of the North America End User Computing team supporting all of Canada and United States.
Responsibilities:
Setup configure and install laptop and desktop PCs to meet employees requirements
Resolve user technical support issues via telephone chat e-mail and in-person interactions
Track and monitor all issues to ensure timely and effective resolution escalating to others in the IT organization as needed
Support and manage all IT equipment for local site office including user PCs network gear printers etc.
Manage procurement and inventory of all Canada employee devices
Support and maintain audio/video enabled conference rooms (Teams Rooms and Zoom Rooms)
Wired and wireless network install monitoring and maintenance
Support the employee onboarding and offboarding process for the global IT team including auditing activities
Assist with development of AI tools to enable more effective support for end users
Ability to effectively write technical articles providing end users with solutions with a focus towards distribution via AI tools
Ongoing collaboration with the QA/Dev teams on wireless issue resolution and opportunities for improvement
Support testing of new software hardware operating systems patches and device firmware upgrades providing feedback as necessary
Train and provide education materials to employees ensuring full productivity gains are realized from implementation technologies
Display professionalism quality service and a can do attitude to employees as well as external customers and vendors when communicating electronically over the telephone and in-person
Complete additional discretionary tasks as requested by IT management
Learn about and stay up to date on all tools and technologies supported by the IT End User team
Follow IT teams defined processes to ensure a standard of service across the enterprise
Requirements:
5 years experience working in a corporate help desk environment directly supporting end users
Excellent interpersonal skills as required to work effectively with people at all technical skill levels
Exceptional oral and written communication skills as necessary to translate complex technical information to general employee base
Comfortable with providing support to remote users including leveraging remote support tools like LogMeIn
Strong conceptual knowledge of software and hardware configurations and software applications
Must have advanced experience with Microsoft Windows platform (Windows 11)
Experience supporting macOS devices is also required
Experience supporting Microsoft Office 365 productivity tools including the Office suite Microsoft OneDrive and Microsoft Teams
Knowledge of ITIL framework and ITSM processes such as Incident Problem Change and Knowledge Management Processes
Experience using AI tools to solve day-to-day problems
Demonstrated ability to provide face-to-face telephone and email support
Ability to effectively prioritize and multi-task multiple lines of work including on-demand tasks
Ability to troubleshoot PC software and hardware effectively to determine root issues and apply appropriate solutions
Familiarity with issue & request tracking using a service management tool
Experience with ServiceNow IT Service Management is a plus
Network management knowledge DHCP DNS routing switching
Working experience with Wi-Fi networks (administration and troubleshooting)
Experience with enterprise antivirus (Microsoft Defender) a plus
Working knowledge of Active Directory nice to have
Familiarity with modern cloud device management (AutoPilot Intune Microsoft Entra) a plus
This is a hybrid role with the requirement to be available in our Thornhill office during work hours three days a week and additionally as required.
Extreme Networks Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning artificial intelligence analytics and automation. Over 50000 customers globally trust our end-to-end cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information visit Extremeswebsiteor follow us on Twitter LinkedIn and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values no employee or applicant will face discrimination/harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability status or veteran status. Above and beyond discrimination/harassment based on protected categories Extreme Networks also strives to prevent other subtler forms of inappropriate behavior (e.g. stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden barriers to success have no place at Extreme Networks.
Required Experience:
Senior IC
Employment Type
Full-Time
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