Head of Digital CX & Marketing Technology
Head of Digital CX & Marketing Technology
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Job Description
Your role
At Allens our business teams are specialists in their field using their unique knowledge and expertise to solve critical client and business challenges.
Youll be a part of our Marketing and Client Services (MCS) team based in Sydney or Melbourne reporting to the General Manager Marketing Communications Brand and Digital.
As the Head of Digital CX & Marketing Technology you will:
Lead the centres of excellence that develop and support the firms digital client experiences; marketing technologies; client data analytics and reporting; and design / visual brand systems.
Foster a collaborative inclusive and high-performing environment mentoring team members and driving cross-team collaboration.
Lead change management and transformation of current and future marketing technologies and related processes and behaviours - turning strategy into practical solutions that drive exceptional client experience business growth and operational efficiency.
Nurture settings that continuously orient digital client experiences and design solutions (including websites digital interfaces visual brand systems) around best practices and the organisations brand and client promise.
Navigate opportunities with senior stakeholders solving complex problems and driving strategic decision-making.
Directly build strategy roadmaps and business cases with a deep understanding of business strategy and stakeholder expectations.
Own the governance framework for digital interfaces and visual brand systems ensuring best-practice processes.
This is a permanent full-time opportunity. Hybrid working (60% in the office) is how we work however flexibility matters at Allens so if you are seeking hybrid working or are looking for flexibility in your work we would be happy to discuss what arrangements would work best for you.
About you
You will have:
Significant experience in a similar senior role(s) with people management experience - ideally of team members and other people managers in a professional services or complex corporate environment.
Deep experience leading significant marketing technology transformation in a business environment that is oriented around nurturing client relationships.
Experience with the lifecycle of client data management (including engagement marketing and business development data) from capturing data to delivering actionable insights to the business.
Experience leading functions that create and evolve market-facing digital interfaces and brand assets through all stages of the UX design and development process.
The ability to build trust quickly with a range of stakeholders and within your team.
A passion for being hands while still thinking strategically taking ownership of a range of projects in different capacities.
Experience aligning organisational strategy with marketing strategy to create tangible outcomes.
A proactive approach to your work seeking out opportunities to collaborate across a marketing and business development function.
Excellent communication skills with the ability to manage upwards and sustain the engagement and confidence of those you work with.
A desire to learn grow network and mentor others.
Your development
In joining Allens you will receive unparalleled learning and development opportunities. You will be challenged supported and guided as you learn and develop and will be encouraged to grow. We foster greatness and will coach and support you to meet your goals and aspirations.
Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.
Our perks
Our benefits include:
Financial: market competitive fixed remuneration; incentive plan that recognises individual and team performance employee recruitment referral program discounts at hundreds of suppliers including retail outlets health and travel insurance charity matched funding program.
Health and wellbeing: fully subsidised gym memberships annual flu vaccinations skin checks in-house snacks and catered meals subsidised sporting and social activities Employee Assistance Program including confidential counselling wellbeing coaching and financial coaching for employees and their families.
Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions equipment to support working from home.
Leave: ability to purchase additional annual leave access to an enhanced inclusive and flexible parental leave policy 26 weeks paid parental leave with no minimum service for permanent employees and high quality executive coaching to support the transition.
Recognition: team based recognition including social activities and contribution based recognition activities and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.
Allens is also proud to invest in our communities giving you the opportunity to make a difference through our work on reconciliation the environment and other social justice issues as well as our workplace giving and volunteering programs.
How to apply
Wed love to hear from you so please click apply now! If you would like to find out more please visit This is Allens or listen to our Allens Confidential podcast to hear real stories from real people about life at Allens. Alternatively for a confidential discussion please phone Thomas Wigglesworth (he/him)Talent Acquisition National Manager on.
At Allens our culture is made up of unique backgrounds and varying life experiences. We celebrate our peoples differences across gender and gender identity sexual orientation age ability cultural backgrounds First Nations communities and family and caring arrangements. If you require adjustments to fully participate in our application process please contact us at . We encourage applicants from all backgrounds so if youre excited about this role but your past experience doesnt align please express your interest by emailing us at . The right role for you might be just around the corner!
Required Experience:
Director
Employment Type
Full-Time
