French Language Experts required in Gurgaon, Delhi
French Language Experts required in Gurgaon, Delhi
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Job Description
Hi
Greetings from !
We have a requirement for a Full time contractual role French Technical support for one of our MNC clients.
Please find below Job description:
Role: French Technical Support
Languages : French B2 or C1
Experience: 3 years
Timings: rotational shifts and rotational weekoffs (5 days work and 2 days weekoffs)
Duration: On going (6 months under the payroll of (probation) May extend based on project progress and performance)
Location: Gurgaon Clients Office (Exact location will be confirmed post interview)
Budget: 5-8 LPA (based on last CTC)
Interview Process: Language interview/Manager interview/HR interview
Employment: Employee of Mayflower Language Services Pvt Ltd ().
Mode: Work From Office Gurgaon
Job Description:
Summary:
As an Application Tech Support Practitioner you will act as the ongoing interface between the client and the system or application.
Dedicated to quality using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
-Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide efficient Service Desk Voice Support.
- Utilize French Language skills effectively.
- Maintain client satisfaction through prompt and effective communication.
- Troubleshoot technical issues and provide timely resolutions.
- Document and escalate complex issues for further analysis.
Professional & Technical Skills:-
Must To Have Skills:
- Proficiency in Service Desk Management Service Desk Voice Support French Language
- Strong understanding of IT service management principles.
- Experience in troubleshooting software and hardware issues.
- Knowledge of remote desktop applications and help desk software.
- Excellent communication and customer service skills.
Additional Information:
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.
Required Experience:
Manager
Employment Type
Full-Time
