Family Services Team Lead

*HIRING BONUS: $750!*

At Avalon housing is a human right. Our mission is to build healthy safe and inclusive supportive housing communities as a long-term solution to homelessness.

Avalon Housing is a non-profit supportive housing provider. Supportive housing is a combination of affordable housing paired with services such as case management. We dont just help people find housing we help people stay and thrive in their homes.

If you are passionate about creating more diverse inclusive and equitable communities where all people are welcome Avalon may be a good fit for you.

The Family and Community Services Team provides outreach intensive case management care coordination and housing- based support services to family households in a supportive housing setting. The families served by this position face many challenges including mental illness substance abuse disorders chronic medical conditions domestic violence and the involvement of child protective services. This team also coordinates the majority of Avalons Community Building work including food pantries youth programming tenant events and our tenant leadership program VOCAL (Voices of Community Advocates and Leaders).

Utilizing a Housing First approach the Family and Community Services Team works closely with Avalon property managers to help tenants achieve housing stability and move beyond homelessness. Services staff also collaborate with community partners to ensure the coordinated delivery of a broad range of services that meet the mental physical psycho-social and housing needs of the families either through direct service or linkage to appropriate resources.

In addition to a competitive salary here are some of the key benefits that Avalon staff receive:

Paid Time Off: Paid time off includes three weeks of vacation time plus additional sick and personal time allowances. There is also an extra paid holiday every month!

Medical Benefits: Full-time employees can select from three comprehensive medical insurance plans including coverage options for their family. Plus Avalon covers dental and vision insurance with no per-payroll premium contribution!!

Life and Disability Plans: Employees working 16 or more hours per week receive life insurance and short-term disability coverage. Avalon covers the full cost of the premiums.

403(b) Retirement Plan: Avalon sponsors a 403(b) retirement plan through Vanguard available to all employees.

Job Responsibilities:

• Provide leadership and guide day to day operations of the team and programs
• Provide training and oversight to staff to ensure quality of services proper attention to tenant needs and plans and adherence to program/agency policies and procedures
• Meet regularly with staff to provide effective clinical supervision support and mentorship
• Conduct performance evaluations of staff offering constructive feedback throughout the year
• Fulfill administrative duties as dictated by program need
• Collaborate and work closely with local housing commissions and community partners with regard to supportive housing services for non-Avalon residents
• Collaborate and work closely with agency partners including but not limited to the Community Housing Prioritization committee DHHS and Child Welfare
• Oversight of staff/interns offering the following services:
• Provide ongoing active outreach and creative engagement to tenants
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Assist tenants in developing basic life skills including tenant rights and responsibilities and maintaining an apartment
• Budgeting/financial literacy support
• Parenting support and education
• Negotiate and advocate with larger community systems including schools
• Link tenants to employment opportunities and skill development opportunities
• Assist tenants with accessing needed medical mental health and psychosocial supports
• Assist tenants with conflict resolution among tenants and Avalon neighbors.
• Crisis intervention as needed
• Work to build community and peer support among tenants including participation in community programming activities
• Oversight of youth programming food pantries and other tenant programs
• Meet documentation requirements as dictated by program need
• Other duties as assigned

Supplemental Job Duties:

• Work with clients in their homes in community centers and in the larger community
• Provide occasional transportation assistance to clients
• Ensure maintenance of client files and records
• Attend staff meetings retreats and professional training sessions
• Participate in on-call rotation and occasional evening and weekend work

Required Qualifications

• MSW or relevant Masters degree in a social or behavioral science or relevant field preferred; Bachelors required
• Two years working with similar populations including people who are homeless people with mental illness chronic health and/or addiction disorders
• Ability to communicate and work effectively with staff from various backgrounds
• Ability to work flexible hours as required by programs and on call staffing needs including very occasional evenings and weekends

Desired Skills and Abilities

• Interpersonal flexibility; solid teamwork and communication skills; ability to work independently with minimal supervision;
• Strong leadership skills with ability to support and motivate staff in a challenging line of work;
• Must possess a highly positive and enthusiastic attitude and strong commitment toward helping those in need.
• Strong organizational skills
• Ability to effectively work with diverse populations in a non-judgmental way
• Capacity to respond to crisis situations
• Strong communication skills both verbal and written
• Strong problem-solving skills
• Ability to give and receive constructive feedback
• Licensed in the State of Michigan (LMSW)
• Avalon Housing is dedicated to eliminating racial inequities. Successful candidates will demonstrate the ability to work well with multicultural communities.

A valid drivers license and reliable transportation is required.

Job Title: Family Services Team Lead

Reports to: Clinical Supervisor of Programs

Location: This position and office is based in Ann Arbor MI.

Status: Full-time position salaried exempt. With some weekend and evening flexibility required.

Starting Wage: $58500

Benefits: Benefits including excellent health insurance options dental & vision 403(b) generous vacation and additional holidays Life / AD&D / Short term Disability plans Employee Assistance & Wellness programs

Avalon Housing is an equal opportunity employer and actively seeks applicants from diverse racial and ethnic backgrounds as well as historically marginalized groups. This includes but is not limited to underrepresented gender identities sexual/romantic orientations and/or relationship structures people living with disabilities or mental health conditions and with lived experience with homelessness or recovery from a substance use disorder and people with underrepresented religious and/or socio-economic backgrounds.

Avalon also encourages those with criminal histories to apply. Avalon doesnt request information about criminal histories unless and until an offer of employment is extended. Avalon may exclude someone based on criminal history if it determines the criminal history is related to or directly conflicts with the responsibilities of the position.