Operations Manager
Operations Manager
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$ 50000 - 60000
1 Vacancy
Job Description
COMPANY: HealthMark Group is a leading provider of digital health information management solutions for healthcare providers across the country. The company offers a full suite of technology-enabled compliant and patient-centric release of information solutions designed to alleviate providers health information management burdens and improve their patient experience. With our proprietary MedRelease platform we enable thousands of clinics and hospitals to transform administrative HIM processes into seamless digital encounters and HealthMark leads the industry in transparency efficiency and ease of use. HealthMark Group was founded in 2006 with corporate headquarters in Dallas TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.
LOCATION:CentralTX area only
Temple Texas Round Rock and Hillcrest Texas
OBJECTIVES:
- Manage a high-performing team covering escalations emerging issues management and a wide variety of needs for our clients
- Create and maintain a culture of excellence that inspires the team to do their best work
- Go onsite to North Texas hospitals as needed to perform weekly monthly quarterly meetings with clients
- Collaborate with clients to ensure your team is constantly providing customer service levels to exceed hospital expectations
- Monitor performance to ensure the team is following procedure correctly and treating customers in a friendly professional manner
- Track and report outcomes (both positive and negative) on a consistent proactive basis
- Act as the point of contact for your team and support them in removing roadblocks to resolve complex client issues
- Ensure team is embedded and practiced daily in all activities including establishing team goals measuring progress and sharing results
- Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements
- Maintain and drive teammate engagement
- Performs other related duties as required
REQUISITE EXPERIENCE AND QUALIFICATIONS:
- Bachelors degree
- Minimum of 10 years of experience in healthcare
- Working knowledge of HIPAA 21st Century Cures Act Information Blocking requirements etc. (ideal not required)
- Customer-centric ambitious highly organized detail-oriented
- Excellent managerial skills
- Strong verbal and written communication skills
- Strong Focus on continuous improvement KPI development improving team cohesion and communication and just generally getting better every day month year etc.
Required Experience:
Manager
Employment Type
Full-Time
