Helpdesk / Technical Support / Help Desk
Helpdesk / Technical Support / Help Desk
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Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title: Client Support Associate (Onsite Grand Island NE)
Location:Onsite in Grand Island NE
Contract Length: 3 months with potential for extension or temp-to-hire
Pay:$24 $26/hour
Schedule: Monday Friday
3 days:8:00 AM 5:00 PM
2 days:10:00 AM 7:00 PM (flexible excluding Mondays)
About the Role:
Were seeking a reliable and customer-focused IT Client Helpdesk Support Associate to join our onsite IT team. In this role youll be the go-to technical support resource for internal employees handling everything from onboarding new hires to resolving hardware and software issues. Youll work in a fast-paced environment where no two days are the same - some days may bring 10 tickets others up to 80.
This is a hands-on in-person role where youll represent the IT department with professionalism and a friendly attitude.
Key Responsibilities:
- Provide technical support for desktops laptops printers and software
- Troubleshoot hardware software and networking issues
- Install and configure software drivers and utilities
- Manage support tickets via internal chat system
- Issue and set-up laptops for new hires
- Maintain and support onsite printers
- Monitor systems and take corrective action as needed
Required Qualifications:
- 1- 3 years of IT helpdesk support or related help desk experience
- 1- 3 years of customer service experience
- Strong communication and interpersonal skills
- Experience with Windows OS and Microsoft Office
- Ability to work independently and manage multiple tasks
- Basic understanding of networking concepts
Preferred Qualifications:
- Experience with VPNs
- IT certifications or relevant degree (preferred not required)
- Experience troubleshooting desktop notebook and printer issues
Soft Skills:
- Friendly approachable and professional demeanor
- Ability to remain calm under pressure
- Strong team player with a customer-first mindset
If youre passionate about IT support and enjoy helping others in a collaborative environment wed love to hear from you!
Employment Type
Full-Time
