Specialty Claims Representative

Tower Hill Insurance Group has an exciting opportunity for a talented Specialty Claims Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Floridas most trusted names in homeowners insurance but it offers great opportunities for career advancement and personal growth along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive team mentality who want to make an impact and are committed to a long-term career in the insurance industry.

The Claims Representative is responsible for reviewing analyzing and processing first-party homeowner and dwelling property claims across multiple states and assists with Florida claims handling when needed. They assess the extent of insurance liability conduct thorough investigations and make coverage and loss decisions according to policy provisions and applicable laws. The role involves providing exceptional customer service to policyholders while ensuring accurate documentation and communication throughout the claims process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Review and analyze first-party homeowners claims to determine insurance carrier liability.

Conduct thorough claim investigations including obtaining physical evidence and developing theories of liability.

Evaluate damaged property and recommend appropriate settlements or denials.

Communicate findings verbally and in written reports to policyholders and supervisors.

Maintain detailed documentation and file notes in accordance with company guidelines.

Collaborate with internal and external resources such as adjusters experts and consultants as needed.

Recognize and submit subrogation underwriting and fraud referrals as necessary.

Provide prompt and professional customer service via phone email and mail.

Ensure compliance with customer service objectives and company guidelines.

Mentor and assist in training employees and vendors involved in claim investigations as needed.

ADDITIONAL DUTIES

This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

Bachelors Degree or higher required.

Equivalent experience may substitute for minimum educational requirements. Equivalent experience may include three (3) years of relevant experience.

EXPERIENCE

Minimum of one (1) year of related property adjusting experience required.

Knowledge of insurance principles loss adjustment estimating software and residential construction preferred.

CERTIFICATIONS

Successful completion of claims-related education or industry coursework preferred.

LICENSES

Ability to obtain and maintain licensure in Alabama Arizona Arkansas Florida Georgia Indiana Kentucky Louisiana Michigan Mississippi North Carolina Pennsylvania South Carolina and Texas required within 30 days of hire.

* Tower Hill currently operates in a hybrid work environment and may consider candidates located outside of our established office locations. We are presently open to hiring in the following states CT FL GA IA IN KY MI MS NC OH SC TN TX UT VA WV.

BENEFITS

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Health Savings Account
• Accident Critical Illness and Hospital Indemnity
• Pet insurance
• Paid time off & Holiday pay

We offer competitive pay and benefits and well-being programs to support you and your more information about our company careers and Total Compensation visit: Total Compensation - Tower Hill Insurance ()

Tower Hill Insurance is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process please send an e-mail to or call and let us know the nature of your request and your contact information.

All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however those candidates selected for further consideration will be contacted by Human Resources.