Income Specialist
Income Specialist
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Job Description
Income Specialist
- Full time fixed term role until 31 March 2026 (Part time applications considered)
- Geelong office location with flexible hybrid working
- Offering a competitive starting base salary of $92893 plus super and benefits
Help improve the everyday every day
Right now were seeking an Income Specialist who will continue to play their part in caring for the lives of everyone on Victorias roads. Someone wholl bring their authentic selves to work stand up for whats right and collaborate in a team to improve the everyday for Victorians our colleagues and our partners.
Find out more about our shared purpose and what drives every one of us.
About the role
This role has the responsibility of managing the end to end process for clients who are entitled to Income Support (Loss of Earnings LOE / LOEC). This includes determining eligibility proactively calling clients and liaising with internal stakeholders to determine accurate entitlements and ensuring that clients receive timely payments in accordance with the Transport Accident Act 1986 and relevant work practices
Success in this role will see you managing and communicating and expectation setting with our clients assessing and making liability decisions supporting clients to achieve optimal outcomes. You will work closely with the whole Income 2 team to achieve the best client experience. You will work with clients directly and/or their authorised representatives establishing and fostering effective working relationships with all stakeholders.
About the Team
This role sits within our Onboarding Income & Dependency branch within the broader Clients division. You will be part of a vibrant and experienced team led by a Team Manager and Senior Officer. You will be joining a work environment that is collaborative rewarding and fast paced.
What were looking for
Detail Focused Ability to Work Autonomously
You have a proven ability to assess claims and manage benefits with sound judgment and precision. Your strong financial literacy and experience with web-based systems empower you to work independently while maintaining a high level of accuracy.
Experience in a similar role
Experience in business structures and navigating and analysing taxation records is preferred but not essential as training will be provided. A background in client services or financial services you will bring demonstrated experience in assessing liabilities and managing entitlements. Proving experience in Your ability to solve problems in fast-paced environments will make you a valuable contributor to the team.
Effective communicator and collaborator
You excel in building relationships with stakeholders and thrive in collaborative environments. Your communication skills and ability to navigate complex scenarios enable you to influence outcomes and drive shared success.
Level up your now.
Click apply to submit your Cover Letter and Resume. If successful youll progress to an interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Rechelle Post Team Manager Income 2 via email: for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 30June 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at. If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit ourwebsite.
This role will require you to have a valid Working with Children Check
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
