Operations Customer Expert (Arabic)
Operations Customer Expert (Arabic)
Posted on :
24-06-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard an Arabic speaking Operations Customer Expert for their Lisbon offices.
Position: Operations Customer Expert
Location: Lisbon Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle and resolve escalated issues or appeals related to product or service decisions.
- Translate complex technical and policy-related information into clear concise summaries for communication via email chat or support systems.
- Perform thorough research and apply critical thinking to deliver accurate policy-aligned solutions.
- Communicate effectively while demonstrating a solid understanding of relevant policies and user needs.
- Review and maintain internal and customer-facing documentation to ensure clarity consistency and quality.
- Interpret and explain complex technical topics to both technical and non-technical audiences.
- Edit and proofread written materials to meet professional standards for clarity and tone.
- Collaborate with internal teams and cross-functional partners to address and resolve complex issues.
REQUIREMENTS:
- Native/fluent in Arabic (C1) both verbal and written. Fluent in English (minimum B2 level)
- Excellent communication skills with the ability to listen attentively and respond thoughtfully to customer inquiries
- Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
- Experience in customer service particularly in handling technical or product-related inquiries is preferred but not required
- Ability to remain calm and composed during high-pressure situations such as emergencies or difficult customer interactions
- Proficiency in using email phone systems and other customer service tools; experience with CRM software is a plus
- Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic multilingual multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
- Fully paid training on the company and products
- Opportunity to work in a supportive environment focused on growth and skill development
- Relocation support
Employment Type
Full Time
Key Skills
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