SAP Customer Data Cloud (CDC) Consultant
SAP Customer Data Cloud (CDC) Consultant
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Job Description
Would you like to join a leading Digital Solution Company and contribute to innovative solutions that are built on a daily basis
Our client is a leading global provider of IT solutions and services known for their customer-centric approach to digital transformation. With a rich history dating back to 1996 they have continually evolved to meet the changing needs of their customers. Their services encompass consulting technology and outsourcing delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer including being named a Great Place To Work from 2015 to 2025.
Role Overview: We are looking for a hands-on SAP Customer Data Cloud (CDC) specialist to support and enhance the CDC landscape for both B2C and B2B customers within a complex system environment. You provide day-to-day excellence in Functional & Technical Application Support which entails:
- Diagnosing/Analyzing complex issues and changes design solutions that cannot be handled by L2 support
- Project support with involvement/impact on SAP CDC
- Evolutive enhancements in the SAP CDC landscape
Responsibilities:
- Act as the primary contact for functional and technical support of the SAP CDC application and its integrations.
- Analyze and resolve complex incidents and changes beyond the scope of Level 2 support.
- Drive and implement change requests operational enhancements and integration projects involving SAP CDC.
- Ensure proper fit and alignment of solutions with the business needs and existing system landscape.
- Support transformation projects including:
- Integration of SAP CDC with SAP S/4HANA and Sales & Service Cloud
- Enablement of SAP CDC as a CIAM solution for both B2C and B2B portals
- Integration of new back-end systems
- Proactively propose improvements in governance processes support training and communication.
- Stay current with industry best practices and apply them to enhance the CDC platform and services.
- Report to the CRM leadership team and work in close coordination with business process owners.
Requirements:
- Strong analytical skills to translate business requirements into functional and technical specifications.
- Proven hands-on experience with:
- B2C & B2B Customer Identity and Access Management
- Identity Query Tool User Management
- Screensets UI Builder API & Site creation
- Organization Workspace features (delegated admin member attributes workflows)
- Authorization and master data management
- Integrations with SAP and non-SAP systems using SAP CPI
- (Optional) Integration with the Adobe platform for marketing (no deep Adobe expertise required)
- University (Masters) degree or equivalent experience
- Experience with ServiceNow and Jira is considered a plus.
- Excellent communication skills (spoken and written) in Dutch French and English.
- Team player with the ability to work independently and proactively.
- Strong problem-solving mindset with a structured and pragmatic approach.
- Comfortable working in a governance- and quality-driven environment.
- Experience of working in a railway context is considered a plus.
What we offer:
- A hybrid type of work (2 days in the office)
- B2B contract and competitive rates
- Work-life balance
Employment Type
Full Time
