Customer Support Engineer (ID: 3005)
Customer Support Engineer (ID: 3005)
Posted on :
24-06-2025
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1 Vacancy
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Job Description
As a Customer Support Engineer EMS Platform you will:
- Provide functional and technical support for utility GRID applications such as SCADA OMS DMS EMS and DERM.
- Customize software solutions to meet customer-specific requirements in the electric utility domain.
- Participate in the configuration and implementation of energy management and distribution systems.
- Support modeling and integration efforts including Common Information Model (CIM) and other model exchange standards.
- Collaborate with cross-functional teams to deliver high-quality support and solution design for grid applications.
What You Bring to the Table:
- 5 years of experience in the electric utility industry or in supporting GRID software solutions.
- Solid functional knowledge of utility applications including SCADA OMS DMS EMS and DERM.
- Hands-on experience in electrical data modeling and application configuration.
- Familiarity with industry-standard data models including CIM.
- Working knowledge of SDLC principles and Agile/Lean methodologies.
- Strong SQL/PLSQL database skills and software development proficiency.
- Experience with CI/CD practices product scalability and secure coding standards.
You should possess the ability to:
- Analyze customer requirements and translate them into effective software configurations.
- Troubleshoot and resolve complex technical issues independently.
- Design and implement scalable secure and maintainable GRID application solutions.
- Communicate effectively with both technical and non-technical stakeholders.
- Adapt to evolving technologies and processes in utility software systems.
What We Bring to the Table:
- Exposure to industry-leading GRID application platforms and real-world utility challenges.
- An environment that supports innovation knowledge-sharing and skill development.
- Opportunities to contribute to mission-critical energy infrastructure projects.
- A collaborative and agile working culture focused on continuous improvement and customer success.
Employment Type
Full Time
Key Skills
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