Client Management and Administrative Support Specialist (ZR_24498_JOB)
Client Management and Administrative Support Specialist (ZR_24498_JOB)
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USD 4 - 750
1 Vacancy
Job Description
This is a remote position.
Role Name: Client Management and Administrative Support Specialist
Schedule:
40 hours per week
Monday to Friday 9am - 6pm PST with 1 hour unpaid break (8 paid hours per day)
Client Timezone: PST
This is an exciting opportunity to become the operational backbone of a thriving healthcare organization where youll manage critical client relationships and administrative functions that keep essential services running smoothly. Youll work at the intersection of healthcare coordination and client advocacy handling everything from complex insurance transitions to maintaining the data systems that ensure seamless care delivery. This role offers the perfect blend of client interaction administrative expertise and healthcare industry experience making it ideal for someone who wants to build a meaningful career while making a tangible difference in peoples lives. Youll have the autonomy to work independently while being part of a team that values quality professionalism and continuous improvement.
Responsibilities
Review and monitor staff notes and service documentation for accuracy completeness and compliance.
Navigate and maintain up-to-date client records in Caretap and internal systems.
Assist with client scheduling intake paperwork and appointment reminders.
Organize digital files track deadlines and support billing preparation processes.
Follow up with staff and clients to obtain missing or incomplete documentation.
Verify patients insurance eligibility benefits and coverage details.
Coordinate prior authorizations and communicate with insurance providers.
Review and process healthcare insurance claims resolving discrepancies as needed.
Perform general administrative tasks including data entry filing and correspondence.
Manage and schedule patient appointments across multiple providers using scheduling software.
Send appointment reminders and handle rescheduling as required.
Provide support via phone email or chat for patient inquiries regarding services billing or appointments.
Address and escalate client concerns or complaints when necessary.
Requirements
Proven experience in housing services social services or administrative roles within a healthcare setting.
Familiarity with Caretap or other case management/healthcare management platforms.
Strong written and verbal communication skills.
High attention to detail and strong organizational skills.
Ability to work independently while maintaining client confidentiality.
Knowledge of insurance verification processes and claims handling is a plus.
Proficiency in managing healthcare documentation and patient interactions.
Comfortable multitasking in a fast-paced client-facing environment.
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Proven experience in housing services, social services, or administrative roles within a healthcare setting. Familiarity with Caretap or other case management/healthcare management platforms. Strong written and verbal communication skills. High attention to detail and strong organizational skills. Ability to work independently while maintaining client confidentiality. Knowledge of insurance verification processes and claims handling is a plus. Proficiency in managing healthcare documentation and patient interactions. Comfortable multitasking in a fast-paced, client-facing environment.
Education
N/A
Employment Type
Full Time
