Triage Support Specialist
Triage Support Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
- Provide support by phone for incoming queries and issues related to computer systems software and hardware.
- Work with the team to ensure that tickets assigned are responded to in a timely manner.
- Document member issues in detail for incoming calls.
- Triage incoming tickets for review to ensure they contain accurate information required assets and appropriate time estimations for the work needed.
- Associates degree in IT-related field preferred
- At least 2 years of helpdesk experience; Managed Service Provider (MSP) experience a plus
- Proficiency with Windows operating systems and Microsoft 365 suite
- Experience with Mac OS troubleshooting
- Experience with Active Directory and Microsoft 365
- Experience with Windows Server and Microsoft Exchange
- Experience with Google Worskpace
- Previous experience in an MSP or multi-client environment
- Familiarity with remote support tools
- Proven experience as a helpdesk technician or other customer support role in an IT environment.
- Experience with AutoTask PSA / Halo / IT Glue and Ninja RMM a plus
- Strong customer service orientation and professional communication skills
- Ability to explain technical concepts to non-technical users
- Excellent problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced environment while managing multiple priorities
- Experience with ticketing systems and documentation.
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Employment Type
Full Time
