Customer Support Representative (CSR)
Customer Support Representative (CSR)
Posted on :
24-06-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
The CSR serves as the first point of contact for agents and customers resolving issues via support channels.
Key Responsibilities:
- Handle inquiries via phone WhatsApp email and CRM tools.
- Track and close customer complaints and technical tickets.
- Escalate complex issues as necessary.
- Maintain support quality benchmarks and timely resolution rates.
- Conduct follow-up calls to ensure issues are resolved.
- Create daily logs and weekly summaries of support trends.
- Collaborate with tech support for system-level fixes.
- Monitor feedback channels to identify recurring user pain points.
Requirements
Requirements:
- HND/BSc in any field.
- Good command of English (oral and written).
- Strong keyboard and CRM software proficiency.
- Excellent problem-solving and people skills.
Benefits
Industry standard
Employment Type
Full Time
Key Skills
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