Customer Relationship Executive for EV Bike Store- Pune
Customer Relationship Executive for EV Bike Store- Pune
Posted on :
24-06-2025
Employer Active
1 Vacancy
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Job Description
Job Role CRE
Job Summary:
The Customer Relations Executive (CRE) is responsible for providing an exceptional customer experience by
assisting clients with inquiries managing their sales journey ensuring customer satisfaction and handling post-
sales activities. The CRE plays a vital role in maintaining customer relationships and supporting the sales team in
achieving showroom targets.
Key Responsibilities:
1)Customer Engagement:
Greet and welcome customers to the showroom ensuring a positive first impression.
Assist customers in understanding the features and benefits of the vehicles available in the showroom.
Respond to customer inquiries via phone email and in-person visits promptly and professionally.
2)Sales Assistance:
Support the sales team by facilitating test drives providing product brochures and explaining vehicle
specifications.
Guide customers through the vehicle purchasing process from initial inquiry to final sale.
Maintain accurate customer records track customer interactions and follow up on leads.
3)Customer Relationship Management:
Build and maintain strong relationships with existing and potential customers to foster loyalty.
Handle customer concerns and complaints effectively ensuring a high level of customer satisfaction.
Conduct post-sales follow-up to ensure the customer is satisfied with their purchase and address any issues.
4)Documentation & Coordination:
Assist customers with the necessary paperwork for vehicle purchases insurance registration and financing.
Coordinate with internal departments to ensure smooth vehicle delivery and timely post-sale services.
Maintain an organized customer database updating it with new leads and closed sales.
5)Showroom Operations Support:
Ensure the showroom is well-presented including keeping promotional material updated and maintaining a
clean welcoming environment.
Coordinate events such as vehicle launches promotions and customer appreciation days.
Assist in showroom reporting providing updates on customer feedback sales leads and market trends.
6)Market and Product Knowledge:
Stay updated on the latest automobile models features and industry trends.
Understand the competitive landscape and provide customers with insights on how the showroom s
offerings compare.
Requirements
Experience: 2 years of experience in customer relations preferably in the automobile industry.
Communication Skills: Excellent verbal and written communication skills with a customer-first attitude.
Interpersonal Skills: Strong interpersonal skills to build rapport and handle customer concerns effectively.
Tech-Savvy: Proficiency in using CRM systems Microsoft Office and other relevant software.
Time Management: Ability to manage multiple customers and inquiries efficiently.
Sales Orientation: Understanding of basic sales processes and customer management.
Preferred Qualifications:
Prior experience in a premium automobile showroom.
Ability to work in a fast-paced and dynamic environment.
Knowledge of automotive technology vehicle financing and insurance processes.
Required Skills & Qualifications:
Education: Bachelor s degree in Business Marketing or a related field is preferred
Benefits
PFIncentives
Automobile Engineer Mechanical Engineer 10+2+3 years regular Diploma in Automobile/Mechanical
Employment Type
Full Time
Key Skills
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