Customer Support Engineer
Customer Support Engineer
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3-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey.
This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.
About us:
Welcome to the fascinating world of Zoho where innovation efficiency and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.
Privately held and deeply committed to solving problems through global collaboration our organisation believes in experimentation iteration and following your instincts.
Zoho Corporation is a leading provider of SaaS products empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.
Key Responsibilities:
Learn and master Zohos suite of SaaS products to become a product expert.
Assist European customers via phone chat and email addressing inquiries troubleshooting issues and providing product guidance.
Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
Maintain accurate and detailed records of customer interactions and resolutions.
Contribute to the creation and improvement of support documentation.
Requirements
Full professional proficiency in English (both written and verbal).
Basic understanding of software programs; prior experience with SaaS products is an advantage.
Ability to learn quickly and adapt to evolving product features.
Excellent problem-solving and analytical skills.
Comfortable working in an office environment.
- Familiarity with Zoho applications (e.g. Zoho CRM Zoho Creator Zoho Books Zoho Analytics).
- Knowledge of Programming Languages.
Benefits
Competitive salary package aligned with candidates qualifications experience and the market value of the role.
Supportive and inclusive work environment.
Supplementary Health Insurance.
MacBook mobile and paid SIM.
Permanent Contract.
A vibrant international environment.
Reimbursement of approved business expenses.
Opportunity to work with a global team and contribute to the growth of a leading technology company.
It is important for the applicant to have valid work authorisation and be within commutable distance from our Milton Keynes office. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together lets shape the future of business software!
Requirements 3-6 years of experience in solution consulting or a similar role, within the SaaS industry specializing in CRM or customer experience products. Proven track record of successful solution delivery to enterprise clients. Strong understanding in SaaS industry especially working on products including but not limited to CRM, Helpdesk software, its implementation, and its impact on customer engagement and business processes. Excellent communication, presentation, and interpersonal skills, capable of working collaboratively in a client-focused environment. Strong analytical and problem-solving skills with a consultative approach to addressing client needs. Fluency in English and French is mandatory for this role Ability to travel as needed to meet with clients, attend conferences, and lead engagements. Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role Supportive and inclusive team and colleagues MacBook, mobile and paid SIM Company provided Lunch Permanent Contract after the successful completion of the probationary period A vibrant international environment Reimbursement of approved business expense Opportunity to work with a global team and contribute to the growth of a leading technology company It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!
Employment Type
Full Time
