Customer Loyalty & Operations Intern
Customer Loyalty & Operations Intern
Posted on :
24-06-2025
Employer Active
1 Vacancy
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Job Description
As a Customer Loyalty & Operations Intern you will support the daily operations of the Minor DISCOVERY loyalty program across Minor Hotels. This role offers hands-on experience in loyalty program management hotel operations and cross-functional coordination.
Key Responsibilities:
- Support the management of the DISCOVERY Loyalty program:
- Assist with onboarding and training with presentation.
- Handling loyalty tickets related to guest inquiries and the loyalty program.
- Maintain and update loyalty content on the brand website.
- Assist to collect data and track hotel performance using Power BI.
- Approve content in CMS and assist with reporting.
- Approve tasks via Brand Task Center.
- Follow up with hotels on all tasks related to the loyalty program.
- Update internal articles on MH Flow.
- Prepare detailed reports on campaign outcomes and loyalty performance.
- Assist in preparing customized reports to support management decisions.
- Work with operations to ensure smooth execution at the hotel level.
Learning Opportunities:
- Gain exposure to global hotel operations loyalty program strategy and partnership management.
- Be part of a corporate team planning operational strategies and managing cross-functional communications.
- Learn hotel systems and tools such as OPERA GHA CMS Sitecore MH Flow ticketing and other brand platforms.
- Develop key skills in problem-solving data analysis communication and project management.
- Practice public speaking through bilingual presentations and team interactions.
- Assist in managing projects and tracking performance results.
- Explore other commercial areas based on your interests including eCommerce social media and marketing.
Qualifications :
- A minimum of 4 months internship is required and can last up to 6 months (preferably 6 months) for academic internship credit.
- Welcome new graduates junior or senior in university whose major are in Business Project Management or Hotel Management related field.
- Be self-motivated multi-tasking a strong team player and enable to work under pressure.
- Previous experience in operational excellence in hotel industry customer relations training process documentation and analytical work would be beneficial.
- Good communications
- Strong command of spoken and written English and Thai with computer literacy in Excel Power Point Power BI.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
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