ServiceNow Tech Lead

Their role will be to support the development team by providing guidelines monitoring quality and developing complex requirements.

The tech lead will be working with Architects Developers and Product Owners distributed across Europe and India

Mission Description

The tech lead is a key role supporting its team that is composed of junior and senior developers advising the POs and overlooking the technical delivery of the team. We are looking for a very hands-on profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays.

Their day-to-day activities include:

• Translating user stories into ServiceNow features focusing on minimizing the level of customizations
• Collaborating with the ServiceNow Architect and other tech leads on the design development and support of ServiceNow solutions employing best practices in architecture design and development.
• Delivering ServiceNow CSM ITSM & FSM implementations including one or several of the following:
  • Core platform implementations (case incident mim)
  • CSM Portal enhancements (UI service catalog)
  • Data integrations and management (CSDM..)
  • Integrations with 3rd party tools
• Reviewing and optimizing implementations done by other developers ensuring better low customization adherence optimal performance scalability and security.
• Developing enhancements that were identified as gaps during the UAT phase and potentially reviewing exiting designs to improve them.
• Accountable for your teams overall delivery quality and best practice adherence.

Qualifications :

Technical & Functional Experience:

• 8 years Hands-on ServiceNow CSM and/or ITSM experience.
• Excellent knowledge of Case Incident and Request management Service Catalog definition and setup with practical experiences
• Portal management and customization (with practical experiences)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications shared capabilities CMDB).
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of Workspaces UI Builder Flow Designer
• Knowledge of FSM or ITAM is a plus
• Good product roadmap awareness

Professional Skills (Methods & Processes):

• Knowledge of ITIL processes
• Good understanding of release management and code versioning best practices
• Strong problem-solving skills
• Specification writing: ability to clearly document the technical solution including the high level design and the troubleshooting guide
• Testing strategy and execution
• Agile Methodology: Experience of working in SCRUM.

Soft Skills

• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated
• Proactive: propose help and assistance in problem solving detect issues and propose solutions have a creative approach and propose improvement strategies.
• Excellent communication: need to be able to talk to technical and non-technical audiences
• English: Excellent.

Note: as part of the selection process the candidate will be asked to undergo a technical assessment.

Additional Information :

ESTAMOS HABLANDO DE TI NO TE VAYAS TODAVA!

QU PODEMOS OFRECERTE

- Contratacin indefinida.

- Salario Competitivo.

- Retribucin flexible y club de beneficios de empresa.

- 22 das de vacaciones 2 de asuntos propios.

- Flexibilidad horaria.

- Sistema de teletrabajo flexible.

- Formacin por parte de la empresa para que puedas seguir desarrollndote y promocionar dentro del plan de carrera que existe para ti.

- Acceso a ventajas del grupo de empresa.

Eres la persona que buscamos Inscrbete en nuestra oferta y haznos llegar tu perfil completo. Estamos deseando contar contigo!

Inetum es una compaa de IT gil que proporciona servicios y soluciones digitales y un grupo global que ayuda a compaas e instituciones a aprovechar al mximo el flow digital. En un contexto de continuo movimiento en el que las necesidades y los usos se reinventan constantemente el grupo Inetum se compromete con todos esos actores a innovar seguir adaptndose y mantenerse a la vanguardia. Con su perfil multi-experto Inetum ofrece a sus clientes una combinacin nica de proximidad organizacin sectorial y soluciones de ltima generacin. Presente en ms de 27 pases el Grupo tiene cerca de 27.000 empleados y en 2021 gener unos ingresos de 2.200 millones de euros.

nete a Inetum. 

Remote Work :

Yes

Employment Type :

Full-time