Junior IT Support Analyst
Junior IT Support Analyst
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Job Description
Our NielsenIQ Enterprise Platforms team ensures the strategy design delivery deployment maintenance and support of our corporate technologies is best-in-class. More than 35000 global employees rely on our team to support the systems and tools integral to NielsenIQs success. We therefore partner closely with all areas of the business including HRIS Finance eRecruitment T&E Procurement and more.
We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.
The Junior IT Support Analyst will be responsible for providing technical support to users through the analysis and resolution of technical problems. In this role support is for Microsoft 365 (M365) applications including Exchange Online OneDrive Teams Sharepoint Yammer and the Power Platform.
What youll do
- Office based role only
- Provide Tier 1 support for the M365 platform via phone email and ticketing system.
- Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Interact with the help desk and other teams to assist in troubleshooting identify root cause and provide technical support when needed.
- Perform daily system monitoring to ensure data security availability and integrity of required resources and proper recording of application logs and reviews.
- Participate in required compliance activities as needed including data log collection statistical analysis and proper reporting standards.
- Escalate issues to appropriate teams within IT as needed.
- Manage incoming helpdesk tickets and assign appropriately.
- Hardware and software support for the end-user community.
- Provide touch support to the Network team for network troubleshooting
Qualifications
- Good IT level skills around supporting workstations Windows 10 11. Office 365
- Good communications skills
- Manage and support workstation software and hardware infrastructure
- English language proficiency
- Italian language proficiency must.
- At Minimum 1-2 years experience working in a similar IT support role
What we can offer:
Compelling package
Work in dynamic environment engaging with local and global companies.
Benefits & flexible working hours hybrid work options.
Internal trainings will be provided together with detailed onboarding agenda.
Access to learning platforms
Staff and team events
#LI-FC
#LI-Hybrid
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
