Quality Liaison
Quality Liaison
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Job Description
Program Quality Liaison
On-site 465 Paul Road Rochester NY 14624
Full Time Monday-Friday
Department: Program Operations
Pay Range: $27-$30/hour
Reports to: Director of Strategy & Innovation for Programs
Make a Real Impact-Every Day.
Are you passionate about people purpose and performance At Lifetime Assistance we believe quality programs start with intentional design and smart operations. As a Program Quality Liaison youll be the bridge between data and action-supporting safety compliance and continuous improvement across all our services.
This is more than a desk job. Its a chance to turn insight into impact and ensure the people we support receive the highest standard of care.
What Youll Do:
Incident & Risk Management
Track document and analyze program incidents
Identify trends and recommend solutions to reduce risk
Support immediate safety actions and long-term fixes
Audit Prep & Compliance
Coordinate documentation for audits and follow-up plans
Ensure corrective actions are completed on time
Keep teams informed and supported before during and after reviews
EHR Oversight
Monitor Electronic Health Record (EHR) entries for quality and accuracy
Provide feedback coaching and resources to staff
Help teams improve documentation and stay aligned with policy
Data-Driven Insights
Build reports that turn numbers into narratives-supporting smart decision-making
Monitor key metrics (fire drills financials compliance grids etc.)
Present findings clearly to stakeholders and teams
Cross-Team Collaboration
Act as the go-to resource for compliance communication and updates
Join agency committees (Incident Review Human Rights) and help spot trends
Use IRMA dashboards to track incidents and support proactive planning
Quality Improvement
Identify and implement smarter processes
Lead debriefs and coach teams to reduce risk and boost accountability
Promote a culture of learning safety and growth
What You Bring:
Experience: 2 years in quality compliance or operations (Human Services/Healthcare a plus)
Education: Bachelors in Human Services or related field preferred; Associate degree with 4 years experience accepted
Skills:
Strong data analysis and reporting abilities
Clear professional communication-even with tough topics
Comfortable using EHR systems and data dashboards
Able to collaborate and coach across all levels of the organization
Bonus if you have: IRMA or OPWDD experience risk management background
Why Youll Love It Here:
Mission-Driven Work - Help people with developmental disabilities live safer fuller lives
Room to Grow - Ongoing training leadership development and career advancement
Team Vibes - Join a collaborative caring and forward-thinking team
Big-Picture Thinking - Use data strategy and systems to make real change
Ready to turn your passion for people and quality into a meaningful career
Apply today and help us build stronger programs-and stronger lives-at Lifetime Assistance.
Employment Type
Full-Time
