Quality Liaison
Quality Liaison
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Job Description
Program Quality Liaison
On-site 465 Paul Road Rochester NY 14624
Full Time Monday-Friday
Department: Workforce Management
Pay Range: $27-$30/hour
Reports to: Director of Strategy & Innovation for Programs
Make a Real Impact-Every Day.
Are you passionate about people purpose and performance At Lifetime Assistance we believe quality programs start with intentional design and smart operations. As a Program Quality Liaison youll be the bridge between data and action-supporting safety compliance and continuous improvement across all our services.
This is more than a desk job. Its a chance to turn insight into impact build relationships across teams and ensure the people we support receive the highest standard of care.
What Youll Do:
Incident & Risk Management
Track document and analyze program incidents
Identify trends and recommend data-informed solutions to reduce risk
Support both immediate safety actions and long-term fixes
Audit Prep & Compliance
Coordinate audit documentation and ensure timely completion of follow-up plans
Keep cross-functional teams informed and supported before during and after reviews
Promote accountability through proactive communication and reminders
EHR Oversight
Monitor Electronic Health Record (EHR) entries for quality accuracy and timeliness
Provide clear constructive feedback and coaching to program staff
Help teams improve documentation and align with agency and regulatory standards
Data-Driven Insights
Build and maintain dashboards and reports that translate data into actionable insights
Monitor key performance indicators (KPIs) like fire drills compliance grids and financial reviews
Present findings in a clear and engaging way to stakeholders at all levels
Cross-Team Collaboration
Act as a go-to resource for compliance communication updates and clarification
Participate in agency committees (e.g. Incident Review Human Rights) and identify emerging trends
Use IRMA dashboards to help teams stay ahead of issues and plan proactively
Quality Improvement
Identify opportunities for smarter more efficient processes
Lead debriefs coach teams and follow through on quality improvement initiatives
Promote a culture of learning collaboration and continuous growth
What You Bring:
Experience:
2 years in quality compliance or operational roles (experience in Human Services or Healthcare is a plus)
Education:
Bachelors in Human Services or related field preferred
Associate degree with 4 years of relevant experience accepted
Skills:
Data-driven mindset with strong analytical and reporting skills
Meticulous attention to detail and ability to manage multiple priorities under deadlines
Excellent written and verbal communication-able to discuss complex or sensitive topics with clarity
Proven relationship builder with a collaborative approach across departments
Timely and accountable in all work deliverables
Comfortable using EHR systems compliance tools and dashboards (IRMA/OPWDD experience a plus)
Strong coaching facilitation and cross-team communication skills
Why Youll Love It Here:
Mission-Driven Work - Help people with developmental disabilities live safer fuller lives
Room to Grow - Access to training mentorship and career advancement
Team Vibes - Be part of a collaborative supportive and innovative culture
Big-Picture Thinking - Use your skills in strategy systems and analytics to drive real-world change
Ready to turn your passion for people and quality into a meaningful career
Apply today and help us build stronger programs-and stronger lives-at Lifetime Assistance.
Employment Type
Full-Time
