Workforce Liaison Officer
Workforce Liaison Officer
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Job Description
Queensland Fire Department
Status:
TemporaryFlexible Full-time
Tenure Period:
Possibility of Extension:
Classification:
AO5
Salary:
$3878.00-$4208.00perfortnight
Division:
Strategy and Corporate Services
Region/Directorate:
QFES PEOPLE
Work Unit:
Relations & Standards
Location:
Kedron 4031
Closing Date:
Midnight 27th June 2025
Reference No:
QLDQFD2088625
Current Queensland Fire Department employees and volunteers must apply via their internal careers site
About us
As a department our purpose is to help the community to prevent prepare for respond to and recover from the impact of fire and emergency events.
Queensland Fire and Emergency Services (QFES) is the primary provider of fire rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service disaster management services the Rural Fire Service and the State Emergency Service and also supports other volunteer groups providing emergency response to Queenslanders.
QFES is one department with many services many capabilities and many partners.
Purpose of the role
Workforce Support includes the Workforce Liaison; Honours Reward and Recognition; and Workplace Standards teams. The unit works closely with the regional network of Senior Advisors Workplace Standards (SAWS) to help achieve its aim of increasing people management capability reducing instances of poor workplace conduct and increasing positive workplace experience.
Reporting to the Principal Advisor you will be a key member of the team providing the day to day management of QFES Complaints utilising an online complaints management system. You will play an integral role in reporting on and managing the complaint intake and assessment process and will be an important liaison point with regional officers to ensure the efficient processing of incoming complaints and timely outcomes of complaint matters.
Key requirements
- There are nokey requirements for this role.
Your key accountabilities
Your part in the ongoing success of our department in supporting key frontline services will see you responsible for a variety of work including but not limited to:
- Administer and review incoming complaints in the Complaints Management System and disseminate to the relevant areas of QFES for action including follow up to ensure deadlines are met.
- Review the Complaints Management System and procedures and provide strategies for improvement in processes and reporting.
- Assist in the development of strategy organisational frameworks and processes for a workforce that models professional and ethical behaviour.
- Assist in the research preparation and review of reports briefing notes submissions business cases departmental and other correspondence in accordance with organisational requirements.
- Establish strong stakeholder relationships and represent the business unit at forums committees and working parties.
- Provide advice to regional officers on the Complaints Management System and complaint related activities including data collection analysis evaluation and interpretation.
- Provide support to organisational projects in accordance with QFES Strategic plan.
Capabilities
To determine your suitability for the role you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the key accountabilities for this role:
Leadership Competency Stream Individual Contributor (leading self)
Vision
- Leads strategically
- Stimulates ideas and innovation
- Leads change in complex environments
- Makes insightful decisions
Results
- Develops and mobilises talent
- Builds enduring relationships
- Inspires others
- Drives accountability and outcomes
Accountability
- Fosters healthy and inclusive workplaces
- Pursues continuous growth
- Demonstrates sound governance
Once you join us we will want you to exemplify the QFES shared values of:
- Respect
- Integrity
- Trust
- Courage
- Loyaly
To find out more about the behaviours and competencies required for this role visit Leadership competencies for Queensland For government Queensland Government
Want more information
Please contact Narelle Secretan Manageron phone 0or email.
You can also visit our website to find out more information about joining our team.
How to apply
Required Experience:
Unclear Seniority
Employment Type
Full-Time
