Major Incident Manager
Major Incident Manager
Posted on :
25-06-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
- Must have handled operations in a shift independently. Knowledge of IM/MIM/ITIL Team handling and Vendor handling skill customer handling skill.
- Sound knowledge of Incident management ServiceNow Must have handled MIM independently.
- Manage incident management bridge calls with support teams on call support application teams and management.
- Hands on experience in handling alerts in ServiceNow manage and resolve High/Critical production and non-production jobs initiate and manage Bridge Calls.
- In depth understanding of ITIL processes Incident Management. Identifying potential service issues and failures along with monitoring and providing end to end solutions.
- Provide support and assistance to other Operations team members including participate in weekly Lead meetings.
- Creates incident related performance analysis and reporting for review by IT management.
- Excellent verbal and written communication skills able to present information status and issues in clear and concise manner with goal of driving to a decision.
- Attention to detail and complex problem-solving abilities from operational and technical perspective.
- Generating root cause analysis reports for problem causing incidents
- Aptitude for learning and rapidly mastering new applications and technology.
- Excellent analytical skills with proficiency in debugging and problem solving. Ability to work independently and as a part of team. ITIL Certified
- Rotation shift(Mor 6am-3.30pm/Noon (2pm-11.30pm)/Night9pm-6.30am)). CAB for night shift as per Wipro policy
Mandatory Skills
ITIL and Infra Operation Mgmt
Employment Type
Full Time
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